Welcome & Service Assistant

5 months ago

Torpoint, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

At Antony you will be working within a small team of outdoor Welcome and Service Assistants, led by a Welcome Manager based at the property.

This is a zero hour contract, with flexible working hours.

Antony is a lived in family home, and is therefore only open between April and October. Your operating hours will typically be 11.30 - 17.00 on Tuesdays, Wednesdays and Thursdays between April and October, as well as Sundays between June and August, bank holidays and occasionally other days.

What it's like to work here:You will be working with a small team of part-time Welcome and Service Assistants in our outdoor welcome space. Antony is still home to the Carew Pole Family. Discover the story of a family who became caught up in the extraordinary events of the English Civil War. Their history is bound up in this beautiful house.A house of silver grey stone, Antony is a beguiling mixture of the formal and informal. It's believed to be one of the finest surviving Queen Anne buildings in the West Country.View the outstanding collection of portraits, including works by Sir Joshua Reynolds and a famous painting of Charles I during his trial. There are also fine examples of period furniture, têxtiles and tapestries.Breathe in the sweeping views as you explore the landscape garden, which includes a formal garden with topiary, modern sculptures and a historic collection of daylilies.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to coach bookings - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
- Who we're looking forCustomer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t or p/t (until 01/11/24)

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