Turnstile Operator

**About The Role**:
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

**Role Purpose and Key Responsibilities**:
To assist in the successful running of the Stadium’s race events by providing a friendly and efficient service to ensure customer satisfaction whilst entering the Stadium.

**Key Responsibilities**:

- Welcome and assist visitors into the Stadium in an appropriate way;
- Provide an instant, attentive and professional service to all customers;
- Open and close the turnstiles when required to do so;
- Understand the ticketing arrangements for each event;
- Ensure there is sufficient float money available;
- Report any incidents that could affect the safe running of any event to the Security team or Safety and Compliance officer;
- To take all reasonable steps to prevent any cash taken at a turnstile from being stolen or lost;
- Assist the Office Manager with reconciling attendance figures when necessary;
- To carry out any other reasonable requests made by the Office Manager or Security team.

**Health & Safety and Compliance Responsibilities**:

- Ensure the area around the turnstile is clear of obstructions and operates freely, any issues must be reported to the Safety and Compliance Officer immediately;
- Ensure that the Think 21 policy is complied with at all times.

**Accountabilities**
- You are required to follow the Work Instruction Notices (WIN), or Stadia Operating Procedures (SOP) that are relevant to your role. These can be found on the company Intranet.
- The company may also communicate ad hoc notifications through line managers and notices boards - these will also form a part of your health and safety responsibilities.

**Experience and Educational Requirements**
- Over 18
- Previous experience in a similar environment is preferred but not essential
- Knowledge of the betting industry
- Strong customer service skills

**Benefits and Development**
- Rewards arena with discounts to over 500 different retailers
- Pension Scheme & access to our annual share save scheme
- Full training given to allow the best start when joining the business
- Ongoing performance development with your Line Manager to receive regular feedback and plan any personal development identified

**About The Company**:
We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

**Diversity and inclusion at Entain**

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

**Wellbeing at Entain**

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.