Digital & Transformation Lead

2 months ago


Waltham Forest, United Kingdom Waltham Forest GP Federated Network Full time

**About us**

Waltham Forest GP Federated Network is a medium business in Waltham Forest, Greater London. Our goal is to GP FedNet.

Our work environment includes:

- Growth opportunities

Work within the PCN on digital transformation projects.

Work closely with the ICB Digital Transformation team, responsible for setting the digital strategy and procuring and managing digital tools in primary care. Expected to be an experienced project manager and transformation lead with considerable project experience within an NHS environment.

Help the PCN adopt new technology and initiatives to improve access to care and enable PCN staff to work effectively to support the sustainability of general practice services.

Form part of the PCN leadership working alongside the Clinical Director, PCN Board members, Practice managers, partner organisations, and communities themselves, to ensure the delivery of the Primary Care Network’s priorities.

Main point of contact of expertise, coordinate the successful achievement of all PCN DES contractual requirements, support the translation of national and local policies into meaningful changes, and support collaborative working between multiple organisations to achieve improved outcomes for the local population.

Responsible for strategic oversight, keeping abreast of all changes likely to affect the service; including operational planning, designing, implementing and reviewing new services and day to day management of these.

Responsible for development, management and maintenance of systems and processes to ensure the PCN operates at the highest level.

**Core Duties**:

- Improve adoption of new technology to enhance patient access and experience
- Responsible for digital transformation initiatives, managing priorities and inter-dependencies
- Ensure digital and operational transformation is embedded and aligned with system and national strategies, working closely with the ICB Digital Team
- Review and improve the PCNs digital maturity, identifying opportunities for digital optimisation within the PCN
- Support the effective adoption of national and local initiatives
- Use data to:

- Understand demand, capacity, and activity - helping to drive improvements in patient experience of access
- Support population health management, improvements in care quality and PCN operational efficiency
- Supporting member practices with mapping appointment data using digital tools
- Supporting the PCN with the delivery of addressing health inequalities at a neighbourhood level and supporting with data driven population health management
- Supporting delivery of locally led ICB led initiatives such as the care closer to home programme; Care Home MDW, PCN MDW and primary care mental health liaison.
- Drive the planning and prioritisation of changes that will improve the delivery of care and improve patient and staff experience in the practices within the PCN
- Develop and manage an overall transformation plan for the PCN, including managing risk, considering the potential impacts on the organisation, and determining resource requirements.
- Provide feedback to PCN leadership and member practices on the progress of current initiatives, capacity for change, improvement, and issues
- First point of contact for Practice Managers with regard to delivery of PCN projects/schemes.
- Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services.
- Develop job descriptions, person specifications and selection and recruitment activities for new services to ensure the correct interpretation of the PCNs requirements have been understood.
- Support service delivery by being the conduit between the service provider and the PCN and its member practices, thereby ensuring integration of the new service staff into existing teams and working processes.
- Develop metrics and other arrangements to support the subcontracting of services and subsequent contract management.
- Responsible for management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services
- Co-ordinate training and development of PCN clinical/administrative staff.
- Support recruitment, induction and training of new PCN staff.
- Co-ordinate HR Management of PCN staff, including managing appraisals and Personal Development Plans.
- Help develop joint working and relationships across networks and its stakeholders.
- Maintain relationships across all core member Practices.
- Develop and maintain all PCN databases and policies.
- Support Practices in CQC policy development and actively involved in the CQC Inspection process.
- Supports practices for performances such as CQC and Medicine Optimisation.
- Manage and support the PCN in all related activities and projects.
- Carry out any other duties as may reasonably be required by the Clinical Director, PCN Board and its members.
- Ensure the PCN’s compliance with the GDPR and FOI along



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