Park Keeper

**ROLE PROFILE**

**Job title: Operative Level 2 (Parks Team)**
- **The ‘role profile’ is the contractual element that your post has been assigned to and generically sets out in broad terms the responsibilities the post holder is expected to have**_

**Service Area: Environmental Operations**

**Grade: OPS2**

**Generic Responsibilities**
- Responsible for carrying out a range of efficient processes and procedures in order to support service delivery, including ensuring that the use of IT is maximised to enhance quality and efficiency of service provision.
- Deliver (and assist with the review of) relevant safe operating procedures / Risk assessments / method statements to evaluate that they are fit for purpose.
- Assist in the resolution of customer issues by liaising with colleagues and co-ordinating operational logistics to ensure agreed standards are achieved.
- Meet designated standards of work within specified timeframes as set out in any agreed work schedules. Deliver those standards in line with the relevant Standard Operating Procedures, Risk Assessments, Council values, Customer Service standards and any training where applicable.
- Working under instruction individually and as part of a team, undertake a range of routine manual tasks, in all weathers, prioritising them as directed and working within agreed procedures that contributes to the cleanliness, safety and colourful appearance of Worcester City.
- Utilise, and/or maintain Council vehicles, equipment, general tools and/or hand operated power tools, bringing any non-routine maintenance and supply issues arising to the attention of the relevant manager.
- Participate in all required learning that will help you perform your role successfully and to the standards expected.
- Complete accurate and timely administration / documentation in relation to your role
- In addition to the agreed work schedule, proactively support the resolution of operational issues as and when they arise
- Ensure that you operate in a way that protects your own health and safety and that of others, in accordance with the Health and Safety at Work Act 1974. This will include maintaining any uniform and protective clothing provided.
- Take responsibility for raising any issues, concerns or improved ways of working to help the Council deliver excellent public services and to meet its statutory requirements
- Work across different teams as and when required and using your skill sets, to ensure resilience of Service Delivery, including any other reasonable duties

**TASK SPECIFICS**
- **The ‘task specifics’ is the non-contractual element that your post has been assigned to and is a more detailed description of day to day activity which will be reviewed in line with PDR objectives and can change when priorities change.**_

**JE Reference**

EO2.4

**Purpose**

The purpose of the role is to contribute to the delivery of horticultural excellence within Gheluvelt Park for the City of Worcester.

**Service to Customers**
- Use practical knowledge of the service area to provide technical support and guidance, to deliver standards.
- Assist in customer relations and expectations to deliver customer service standards.
- Actively work towards service targets and continuous service delivery improvements, using your Technical expertise.

**Business Improvement/Planning Responsibility**
- Work closely with colleagues in your teams, providing technical support to deliver required outcomes
- To undertake proficiently horticultural operations to include planting and maintenance of annual bedding, trees, shrubs, herbaceous perennials and fine turf, to best horticultural practice.
- To complete the established work programme for the maintenance of Gheluvelt Park, ensuring compliance with defined standards of good horticultural practice and excellent standards of tidiness are maintained.
- General operations to include litter collection, bin emptying, public toilet cleansing, snow clearance, cleansing of mess room and facilities, tool sheds, yard maintenance, path cleansing, minor repairs, assist with loading / unloading of materials etc. and other duties as required by the Council
- To maintain the Splash Pad in line with current safety regulations.
- To be vigilant with regard to site integrity and security with particular emphasis on the grounds and boundaries of Gheluvelt Park and Gheluvelt Riverside Park.
- Environmental Operations is one big team. Although there are smaller teams operating across the service, we do expect every employee to use their skills for the benefit of any team as and when required.
- A flexible approach is required as the service areas may change with ongoing improvements and transformation.
- Take an interest in the activities of the wider Council and where possible, participate in corporate events and activity.

**Colleagues, Self and Partners & Nature of Contacts (Internal/External)**

(Contact - Frequency - Nature of contact)

Front line teams/collea