IT Support Analyst

4 weeks ago


Chorley, United Kingdom Adria Solutions Ltd Full time

IT Support Analyst - Chorley.
Our client based in Lancashire is currently looking for an IT Support Analyst. You will be working for a growing company that will offer excellent career development.

**Responsibilities**:

- Perform remote/onsite support, including installing and upgrading software and hardware components where necessary, following the business's processes and procedures.
- Investigating and troubleshooting basic-level faults and incidents.
- Escalating faults to other technical staff/teams as appropriate.
- Contributing to the maintenance of the business's internal knowledge
- Creating and updating relevant documentation.
- Undertaking project involvement where necessary.
- Developing and maintaining effective relationships with staff, other divisions, and third parties and liaising closely with them.
- Dealing promptly and effectively with staff, other divisions, and third parties on all information management and technology-related matters.

Skills and Experience:

- Practical experience with Office 365, Azure Active Directory, Microsoft Exchange, and Windows server.
- Basic networking skills - Routers, firewalls, and switches.
- Microsoft licensing knowledge.
- Previous experience in an IT Technical Support role.
- Windows 10 experience.
- MacOS experience
- Apple IOS experience
- TCP/IP networking knowledge.
- Ability to resolve IT issues over the phone or remotely or on-site.
- Experience with a ticket logging system
- Ability to work in a team and autonomously.
- Ability to work well under pressure.
- Exceptional Customer Service skills
- Highly developed listening skills.
- Quick learner.

**Benefits**:
This is a great opportunity for an IT Support Analyst to join a company that strongly believes in the development of its employees and you will be rewarded with the following benefits:

- Hybrid Working
- Health and wellness benefits

IT Support Analyst - Chorley



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