Customer Experience Assistant

3 weeks ago

Witney, United Kingdom OI Space Full time

Witney Business & Innovation Centre is dedicated to providing the ideal space for growing companies. Conveniently based at Windrush Industrial Park, a bustling business hub near Witney’s picturesque market town.

You will welcome everyone to Witney Innovation Centre. This part-time position will report directly to the Community Manager. At Witney Innovation Centre, the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome.

Oxford Innovation Space’s Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage nearly thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies.

That’s why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you’ll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.

This role is a part-time, 12-month fixed term contract, working 10:00 - 14:30, four days per week. We are happy to discuss which days at interview.

**What will you do?**

There’ll be plenty of variety so you’ll never feel bored, here are the main responsibilities you will have:

- Be the first and last point of contact for our customers and their guests
- Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
- Responsible for opening the centre in the morning and closing the centre at the end of the day
- Manage keys and passes (activation/ deactivation) for customers
- Handle all daily incoming and outgoing mail for customers
- Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
- Support the Community Manager with event planning and hosting
- Monitor the meeting room agenda and act as a host for our coffee morning and external events
- Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from Oxford Innovation Space, the centre customers and events we are hosting, engage and build relationships online
- Make sure the Innovation Factory website is up to date with all the latest news and views
- Ensuring all centre equipment is in good working order - including for example coffee machines, printers, photocopiers and AV
- Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips
- Record any chargeable ad hoc services customers or their guests need
- Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting
- Maintaining tidiness of the community areas in the centre
- Support customers with local area knowledge - restaurants, bars, events etc
- Act as back up for the Assistant Centre Manager, Centre Manager and Centre Director for all kinds of administrative tasks
- To provide administrative assistance to the Community Manager in the operations, financial and commercial elements of the centre to optimise performance.
- Support the Community Manager with financial processes to include invoicing customers.
- Reconcile invoices and ensure compliance for audit.
- Assist in financial reporting and demonstrate an understanding of Profit and Loss.
- Help us with your ideas on how we can keep improving our services

**What are you like?**
- A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
- Pro-active
- Great IT skill with experience of using a range of technology
- Conscientious and efficient with an eye for detail and pride in their work
- Great as part of a team as well as working on their own when the need arises
- Have 2+ years’ experience in a hospitality and/or retail setting
- Flexible - willing to do what it takes to make the centre a success

**What’s in it for you?**
- Salary of up to £21,255 per annum, £10.90 per hour, pro rata
- 25 days’ holiday plus Bank Holidays, pro rata
- Flexible benefits package comprising:

- Contributory pension
- Ability to increase or decrease amount of annual leave
- Ability to increase or decrease amount of life assurance cover
- Private medical and dental insurance and health

  • Customer Experience Assistant

    3 weeks ago

    Witney, United Kingdom OI Space Full time

    Witney Business & Innovation Centre is dedicated to providing the ideal space for growing companies. Conveniently based at Windrush Industrial Park, a bustling business hub near Witney’s picturesque market town. You will welcome everyone to Witney Innovation Centre. This part-time position will report directly to the Community Manager. At Witney...

  • Customer Assistant

    1 month ago

    Witney, United Kingdom Oxon Fastening Systems Ltd Full time

    Oxon Fastening Systems currently have an exciting opportunity for a Trade Counter Assistant to join our small but dedicated team based at Oakfield Industrial Estate in Eynsham. We are looking for someone who wants to work hard and has a passion for delivering excellent customer service. **We are looking for someone who will**: - Always provide excellent...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Lidl Full time

    Part Time or Full Time Summary £11.00 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for...

  • Customer Assistant

    4 weeks ago

    Witney, United Kingdom Lidl Full time

    Full Time Summary We are looking for people to join our team in store: Shifts: between 07:00am - 19:00pm £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or...

  • Customer Assistant

    3 days ago

    Witney, United Kingdom Lidl Full time

    Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. Part Time Weekend Shifts, 4-10 hours per week. Day & Night shifts available. Between the hours of 00:00AM - 05:00AM you will receive an additional £3.00 per hour. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in....

  • Customer Assistant

    3 weeks ago

    Witney, United Kingdom Lidl Full time

    Summary £12.00 - £13.00 per hour | 16 hour contract | Weekend & PM shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...

  • Customer Assistant

    4 weeks ago

    Witney, United Kingdom Lidl Full time

    Night Shift Summary £12.40 - £16.50 per hour | 16 - 25 hour contract | Night shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other...

  • Customer Service Assistant

    11 hours ago

    Witney, United Kingdom Midcounties Co-operative Full time

    About the role:All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.Some of your key...

  • Customer Service Assistant

    8 hours ago

    Witney, United Kingdom Midcounties Co-operative Full time

    About the role:All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.Some of your key...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Lidl - Avonmouth Full time

    Summary £ £16.50 per hour | hour contract | Night shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Enhanced family leaveEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just like you.As a Lidl Customer...

  • Customer Assistant

    7 days ago

    Witney, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant **Key Capabilities** **Working Pattern** Thursday 5-9pm Saturday 5-9pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...

  • Cafe Customer Assistant

    2 weeks ago

    Witney, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Work Pattern: Monday 1330-1730 Tuesday 1330-1730 Thursday 1330-1730 Saturday 1330-1730 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    3 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Working Pattern** Sunday 04:45-12:45 Monday 13:00-21:00 Tue OFF Wednesday 13:00-21:00 Thursday 13:00-21:00 Friday 13:00-21:00 Saturday OFF **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    3 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Working Pattern** Sunday 13:30-17:30 Monday 13:30-17:30 Tuesday OFF Wednesday 13:30-17:30 Thursday 13:30-17:30 Friday 13:30-17:30 Saturday OFF **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    4 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Working Pattern** Saturday 04:45-12:45 Sunday 04:45-12:45 Tuesday 13:00-21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    3 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    3 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Working Pattern** Week 1: Monday & Friday 10-2 Saturday 3-7 Week 2: Tuesday & Thursday 10-2 Saturday 3-7 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...