Gp Receptionist

**ST. PETER’S SURGERY**

**JOB DESCRIPTION**

POST: MEDICAL RECEPTIONIST

RESPONSIBLE TO: SENIOR RECEPTIONIST FOR GENERAL ADMINISTRATION AND PRACTICE MANAGER FOR MAJOR PROBLEMS OR GRIEVANCES.

This person must be capable of performing accurately any function requested of them to assist the practice to run efficiently.

**AIM**: To ensure the smooth running of the daily surgeries by providing an efficient and friendly service to patients at all time. To keep medical records in good order, scanning/filing up to date, record messages accurately and efficiently, and assist other members of staff.

AREAS OF RESPONSIBILITY:
**Administration**
- To have a thorough knowledge of all Practice procedures relating to this post
- To work in accordance with written protocols
- Deal with visit requests
- Distribution of mail to the correct members of staff
- Scanning post accurately on EMIS scan ensuring all required processes have been completed
- Action any administrative functions arising from clinical patient contact
- Fax and photocopy as requested
- Liaise with Senior Receptionist regarding stationery stock
- Liaise with all attached staff for messages etc.
- Maintenance of patient’s notes including starting a new wallet when required and dividing the contents in a logical manner
- Periodically checking the fax/photocopier/scanner to make sure it is operational and that faxes are actioned appropriately and that the fax/photocopier/scanner has an adequate paper supply before leaving in the evening

**Reception**
- Receiving patients consulting with members of practice team
- Hand completed repeat prescriptions to patients/chemists and checking names and addresses.
- Be able to cover all reception positions as necessary
- Process patients’ change of address - have knowledge of practice area. Charging patients the appropriate amount for private work, providing a receipt (if required) and recording the charge in the appropriate book
- Ensure reception area is clean and presentable during the day

**Appointments**

**Computer**
- Computer data entry and familiarization with the various fields within the patient’s computerized medical records.
- Process path lab results for doctor’s comments
- Process repeat prescription request in accordance with practice guidelines.
- Book appointments
- Regular cleaning of computer hardware and replenishing of consumables

**Telephone**
- Have working knowledge of telephone system during surgery hours.
- Process instructions on divert/cancel transfer to message at 6.30pm and 8.00am.

**Other Tasks**
- Ensure reception and filing areas are tidy at the end of the day
- Ensure kitchen area is clean and tidy at the end of day
- Ensure consulting rooms are secure and that computers are turned off at the end of evening surgery.
- Ensure building security - have thorough knowledge of doors/windows/alarm.
- Make coffee/tea for doctors
- Any other tasks allocated by the practice manager/senior receptionist.

Patient confidentiality must be maintained at all times

You are requested to be flexible and the employers reserve the right to alter such fixed hours as may be considered necessary to ensure the surgery runs smoothly.

Pay: From £11.44 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Carmarthen, SA31 1AH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 01/07/2024