Volunteer Receptionist

**Volunteer Receptionist**

**Purpose of role**

Reception volunteers are the public face of Citizens Advice. They are the main link between the public and the service. As a receptionist you would greet clients and make them feel comfortable, answer phone calls and provide information on the service to clients.

You will work with the paid reception staff to welcome guests positively and complete administrative tasks.

**Role Description**:
Working under the supervision of the Reception Supervisor you will be responsible for:

- Greeting and welcoming guests as soon as they arrive at the office
- Directing visitors to the appropriate person
- Answer, screen and forward incoming phone calls
- Ensuring that the reception area is tidy and presentable, with all necessary

stationery and material (e.g., pens, forms and brochures)
- Performing other clerical receptionist duties such as filing, photocopying, transcribing, scanning, data collection and data entry.

**Person Specification**
- Passionate and interested in helping people
- Good at building a rapport with others
- Sensitive to other people’s needs
- An ability to treat all people with respect and in a non
- judgemental manner
- Excellent telephone manner
- Ability to take accurate telephone messages
- Committed to treating all people with respect in a non judgemental way
- Working knowledge of Office 365, particularly Word, Excel and Outlook and willingness to develop and learn new software systems as required.
- Excellent communication skills both verbal and in writing.
- Available for a minimum of one day per week which could be split over two days.

**Job Type**: Volunteer

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Coventry, CV1 2JZ: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 14/05/2023
Expected start date: 12/06/2023

Flextime