Ifm Receptionist

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account Provision of general reception duties including greeting, signposting and providing help to the general public in order to ensure delivery of a customer based service and excellent front of house image To operate the switchboard and manage telephone enquiries ensuring calls are answered in a timely and professional manner and to provide an efficient message taking service in order to ensure an effective communication system is in place To provide a post room function for the building, including the distribution of incoming mail and processing outgoing mail, both internal and external, to ensure that all mail is dealt with efficiently Provide support to health professionals by making appointments for a range of services including podiatry, orthotics, Wound Care, Physiotherapy and MSK Maintain effective cash handling and banking procedures ensuring all monies are recorded, receipted and banked and petty cash issued in accordance with local procedures and the trusts Standing Financial Instructions To provide routine clerical and admin support for the site including photocopying, collating documents, ordering equipment, stock control, reporting maintenance problems To act as Nominated Officer of Fire for the site and fire warden in the event of fire alarm activation To undertake CPR, defibrillator and first aid training as required and to act in accordance with trust policies and procedures To comply with Infection Prevention and Control guidelines and policies and to deal with body fluid spillages according to trust procedures Responsible for ordering and monitoring stock and receipting and recording deliveries To undertake room bookings ensuring meeting rooms are prepared for use on a daily basis Responsible for opening and closing the building and reception area as required To collate information for daily and monthly statistics as required To act as initial point of contact for patients and visitors wishing to make a complaint, resolving issues where possible, referring to the formal procedure where appropriate or re-directing the complaint to another member of staff To comply with Health & Safety guidelines and policies and report incidents and any risks in own area of work Patient Care To be the first point of contact for patients/visitors to the site and provide non-clinical information as required. To arrange clinical appointments, using the appropriate IT system, in line with procedures and Data Protection