Large Loss Claims Handler
1 day ago
**We’re an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**
We need an experienced **Large Loss Claims Handler** to join our Claims Third Party team in **Salford Quays, Manchester.**
Hybrid working available to include 1 day a week in the office and 4 days form home depending on business requirements. This is a Monday to Friday role 9am to 5pm joining a valuable and busy team in our business.
The successful applicant will report to our Large Loss Claims Manager and pro-actively manage a caseload of new and existing catastrophic personal injury claims exceeding £1 million+ with the upmost severity. This will include spinal cord injuries, brain injuries and limb amputation. Your day to day duties will involve working closely with other departmental colleagues, external solicitors and stakeholders in settling significant complex and sensitive claims in a timely and professional manner.
You should be a dynamic self starter with a caring personality and able to plan your own workloads whilst collaborating widely with internal and external stakeholders to deliver an outstanding service to our customers at the highest level during a sensitive time.
**We will offer you**:
- Generous competitive starting salary plus fantastic benefits (See further down the advert on our benefits)
- Annual Discretionary company bonus scheme
- Private Bupa Medical Insurance cover
- Hybrid working available for a valuable work life balance
- Monday to Friday working week with the option for flexible working
- A professional, energetic and lively working environment where each day is different
- In 2021, we grew our talent by filling 663 roles,129 of which were internal promotions, and we’re still looking to grow and develop our teams further
**Job responsibilities**:
- Manage a range of catastrophic personal injury claims from the outset to a conclusion
- Being fully conversant with the relevant sections of Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act and the implications of being RTA/ART75 insurer to include litigation
- Personally responsible for ensuring the reserves fully reflect the level of damages on each large loss claim
- Build and maintain relationships with reinsurers, solicitors, and other stakeholders to each claim
- Process cheques on claims files in accordance with your authorities and to undertake cheque authorisations
- Ensuring that all your allocated claims files are reserved accurately and promptly within our reserving philosophy
- Maintain your own diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims
- Identify potential fraudulent claims and action as per company guidelines
- Handling litigated cases in accordance with procedural requirements
- To provide a point of technical referral to junior employees
- Assist the delivery of our claims business plan and income targets
- Deputise workloads during team absence
- Constantly improve your understanding of technical issues in your specialist area
- Work closely with other teams and departments to ensure consistency, best practice and compliant
- Any other reasonable duties as required
**Experience & knowledge**:
- Extensive motor claims experience at a senior level within financial services / motor insurance
- Proven track record in handling large loss personal injury claims in excess of £500,000 including catastrophic reinsurance claims in excess of £1,000,000
- Excellent understanding of all aspects of motor claims, including personal injury, reinsurance and legislation
- Knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims
- Good understanding of business objectives and operations delivery
**Skills & Qualifications**:
- Excellent communication skills, both verbal and written
- Good time management and organisation skills with the ability to prioritise work
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong customer service skills
- Good data and statistical analysis skills
- Negotiation and influencing skills
- Computer literate
**Behaviours**:
- Commercially focused
- Self-motivated and enthusiastic
- Embrace, embed and incorporate the Company Values
- Takes initiative to make decisions
- An organised and proactive approach
- Emphasis on attention to detail and accuracy
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude
- Confident in presenting complex information in a clear and concise manner
- Strives to deliver performance targets and drive business improvements to contribute to the success of the business
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