Customer Service Assistant
2 weeks ago
**The Recruitment Group is hiring**
An exciting opportunity has arisen for a motivated individual to assist with a variety of administrative tasks as a **Customer Service Assistant**
Role**:Customer Service Assistant**
**Salary**: £21,000 - 23,000 Per Annum
Location: Chilton, Oxfordshire
Hours Monday to Friday - 35 Hours P/W
Role: 6 Month Fixed Term Contract
**Duties for the Customer Service Assistant**:
- Responding to member, prospect, consumer and other stakeholder queries and requests efficiently and offering a one contact resolution wherever possible.
- Recording all correspondence and updates onto the CRM database to maintain records and reference data.
- Processing new participants in the gifting schemes; receiving and processing customer order for the schemes, through our CRM database and automated systems in readiness for picking, packing, and distributing directly and through a third-party fulfilmentcompany.
- Sorting, validating, and processing the voucher redemption claims daily, through our CRM database and automated systems in adherence to the agreed service level agreements.
- Dealing with queries and complaints in a professional manner, referring complainant to the Complaints Policy and Procedure where required and liaising with key individuals as required.
- Providing administrative support for the annual subscription renewal process, including processing payments and carry out functions to maximize prompt payment.
- Complete administrative support for all current and future initiatives as required, including data set up, recording and invoicing.
- Carry out data cleanse activities to ensure the data held within our CRM is current and compliant with GDPR regulations, and to ensure communications are relevant and effective.
- Following organizational process and procedures to ensure member expectations and agreed service level agreements are met.
- Managing and protecting member and customer information in accordance with policy and Data Protection Regulations
**A bout you**:
- **Previous Administration and Customer Service experience is essential.**:
- The ability to work as part of a team, support colleagues and promote excellent team spirit.
- Commercial awareness of the value aligned to products and services.
- Experience of working in a customer facing environment
- Effective written, verbal, and electronic communication skills
- Strong administrative, organisational and time management skills
- An eye for detail with the ability to multi-task, work well under pressure and within a small team.
- IT Literate with demonstrable knowledge of MS Office including Outlook.
We wish you the best of luck in your job search
If you would like to know how we will store and process your data, please visit us online at 'The Recruitment Group' to read our GDPR Data Protection Statement.
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