Customer Services Advisor

1 day ago


Worthing, United Kingdom iWork Recruitment Limited Full time

Contract to start 21-02- 23 until 30-04-23 with a possible extension.

Working in our busy Contact Centre, the duties will be to answer incoming telephone enquiries for transactional calls whilst our permanent advisors feild the high volume of Client Tax calls generated by billing.

You will answer calls about waste collection, environmental health and general switchboard enquiries amoungst other things.

Being able to deal with a high volumes of calls efficiently whilst remaining friendly, polite and empathic is a must.

Full training will be given in the use of our local computer systems and soft phone contact centre solution
- you must be I.T literate and able to pick up new systems quickly.

Experience in high volume customer facing role a must.

**Skills**

High I.T literacy is a must.

We use ,multiple systems, including soft-phones and CRM system.

The ability to pick these up quickly and accurately (with training) is essential.

Excellent communication skills required, abililty to accurately and efficiently gather information from customers whilst maintaining a friendly and polite demeanor. Patience is a must.

Experience in a high volume customer facing environment
- ideally contact centre based but face to face experience may also be appropriate if comparible.

Teamworker
- we need someone who will intergrate well with our team and who can liaise constructively with other officers out of our department as required.

5222474-02-23

**Salary**: £10.65 per hour

Schedule:

- Monday to Friday

Reference ID: 5222474-02-23



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