Trade Counter Assistant

3 weeks ago


Guildford, United Kingdom FTH Hire Group Full time

**Trade Counter Assistant**

We are a family business with 40 years of experience in supporting local contractors, builders, landscapers, and craftsmen, as well as the public with all their plant and tool hire needs. We have eight conveniently located Hire Hubs across Surrey, Hampshire, Berkshire, Kent and West Sussex with sites in Farnborough, Farnham, Guildford, Basingstoke, Reading, Maidstone, Horsham and Southampton.

The focus of this role is to help with the smooth running of the Trade counter in our Guildford depot.

You must be honest and trustworthy as you will be handling payments, the role is a varied and challenging hands-on position so you must be enthusiastic, hardworking, and committed. You must also be numerate and computer literate and able to communicate effectively in a professional manner with customers and colleagues. You will also need to be fit and active as there is physical work required.

**Trade Counter Assistant Duties and Responsibilities**:

- Ensuring high standards of Customer Service are met at the Trade Counter and in the yard area in accordance with our Customer journey minimum standards
- Dealing with customer orders on the phone and at the trade counter
- Placing orders and dealing with the relevant paperwork
- Ensuring the yard and warehouse is stocked and tidy
- Helping load and unload vehicles for both colleagues and customer
- Keeping the shop stocked and tidy and helping customers to their vehicles with machinery.
- Assisting with monitoring stock levels
- Assisting with the placement and zoning of stock
- Serving customers in the yard, both manually and with a counterbalance forklift
- Receiving and storing products from suppliers and dealing with the associated paperwork
- Delivering small tools and equipment to customers and construction sites
- Health and Safety
- Security

**Trade Counter Assistant Requirements**:

- High standards of Customer Service (F2F and telephone based)
- Knowledge of tool and plant is an advantage
- Friendly and professional manner
- To fulfil any roles within the trade counter, yard, or transport areas to cover for holidays and sickness.

The working hours for this position are Monday to Thursday 7.00am to 5.00 and Friday 7.00am to 5.30pm, with **No Weekend or Bank Holiday work**.

**Benefits**
- 28 days holiday (inclusive of Bank Holidays)
- Pension - Auto Enrolment
- Sales and Loyalty Bonus Scheme
- Perk Box
- Birthday gift

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus
- Quarterly bonus

Ability to commute/relocate:

- Farnham GU10: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Retail sales: 1 year (preferred)

Work Location: One location



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