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Customer Operations Coordinator

4 months ago

Sheffield, United Kingdom Reed Business Support Full time

REED Business Support are working with an award winning global manufacturer who are looking for a Customer Operations Coordinator to join their expanding Operations team Acting as their central hub to ensure that sales orders are fulfilled on time andto customer requirements, you’ll work as a team alongside various departments coordinating each step to get orders out the door.

Partnering directly with an International Account Manager, you will become knowledgeable across their territory, paying attention to detail and building rapport with their customers in order to exceed expectations. Whilst you will largely work independentlyon your own accounts, the Customer Operations team work together to move over £400k of stock daily, meaning that between 100 - 200 pallets are leaving the warehouse daily.

**Benefits**:
**- Salary: £24,000 + quarterly bonus up to 9%**
**- Hours: Monday to Friday 8am-5pm**
**- Holidays: Competitive package + Bank Holidays**
**- Hybrid Working 2 days a week**

Further Benefits include:

- Company Pension Scheme
- Westfield health cash plan
- Staff Discounts
- Training and Development opportunities

**Responsibilities**:

- Building relationships with hauliers whilst allocating stock (considering timescales, value, volume and balancing some sensitive trading relationships), giving authorisation for orders to be picked from the warehouse and booking the stock in for delivery/collection.
- Overall accountability for the management of sales order books.
- Resolve customer disputes/ issues regarding shortages, damages and late deliveries.
- Understand each stage of a customer order and progress where possible (minimum order values, proformas, purchase orders, transport quotes etc).
- Liaise with various departments to ensure customer requirements can be met.
- Managing customer expectations regarding updates, issues or delays.
- Considering sensitive trading relationships and the best commercial outcome when allocating stock.
- Working with the Sales Team to ensure prompt collection of outstanding debts, and quick set-up of new customers.
- Performing account reconciliations and providing copy invoices and other documents to facilitate payments from customers.

**Requirements**:

- A confident communicator, with a polite but tenacious telephone manner and the ability to build strong working relationships with colleagues and customers.
- A commercial, common sense approach.
- Experience within a comparable customer service or logistics role.
- Proficient in Microsoft packages (Excel and Word).
- Ability to operate at pace under pressure, whilst not sacrificing quality and accuracy.
- Numerical and analytical skills.
- Excellent time management skills with the ability to prioritize and multi-task.
- Recognise the importance of attention to detail, yet awareness for the bigger picture.

If you are interested in this position, please send your C.V. to me at, I look forward to hearing from you soon