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Local Welfare Provision Officer
3 weeks ago
**Local Welfare Provision Officer - Kirklees**
**Salary: £13.17 Per Hour**
**Full Time: Monday to Friday - 9:00am to 5:00pm**
**Role Purpose**:
The job is based in the Local Welfare Provision Team, part of Customer and Exchequer Services, our clients major front-line service area, communicating with customers from all domestic and commercial properties within Kirklees. The service leads work for our client on customer services, revenue collection and welfare and financial support.
You will deal with people seeking urgent assistance with difficult situations for a wide variety of reason. An empathetic, non-judgemental, and flexible approach is essential to effectively assess their needs and decide on appropriate assistance within the limits of the scheme and related provision.
Using a range of appropriate methods e.g., phone, electronic communication, letter, or face to face, you will ensure that contact is handled sensitively and confidentially to high levels and standards of customer care to support the achievement of service objectives. You will take responsibility for items of work until they are fully resolved.
You will have a thorough, flexible, and sensitive approach to assessing applicant’s needs and experience of using IT systems to input and extract relevant information and accurately maintain records.
According to service needs you may be required to work on other teams as appropriate with support from a Senior Officer and Team Manager. You will work in a supportive team environment but will work efficiently, on your own, making decisions which are relevant to facts in the case that determine benefit entitlement, delivering quality outcomes within timescales.
To support service objectives, you will attend relevant internal and external meetings. You may also be required to mentor new staff.
**Responsibilities**:
- To monitor levels of demand for Local Welfare Provision, Discretionary Housing Payment, and related provision in relation to the resources available to fund provision. To assist in using analysis of demand to inform and development of team and individual work targets and performance standards. Achievement of individual work targets and performance standards supporting the achievement of service objectives.
- To maintain and develop the effective partnership links with other colleagues, services, and organisations to which the Local Welfare Provision scheme is based.
- The service achieves objectives through continues high quality team and individual performance, the provision and use of relevant information and the active involvement of all staff in continuous improvement.
- Working to develop a new service you will contribute to the development of action plans and work objectives with relevant management support to ensure an effective response to changing customer needs.
**We offer**:
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.**
To discuss this vacancy or other vacancies in your area please contact **Megan Eastop
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