Concierge

**The Company**:
Ascot Services provides market leading solutions across a number of disciplines that includes; facilities management, construction services, engineering services, planned preventative maintenance and environmental solutions, all with 24/7 dedicated client support.

**The Position**:
We are currently recruiting for two Concierge for our Bromley site, overtime will be available to suit the building requirements.

As a Concierge, you will be responsible for the front of house experience, security responsibilities (key management, CCTV monitoring, etc.) engaging with building users and visitors. You will be passionate about service delivery and ensure all activity is focused on delivering excellent customer service.

**Key Responsibilities**:

- Greeting building users, visitors, colleagues and contractors.
- Provide information / assist with office requests.
- CCTV monitoring and CCTV investigation.
- To report any emergencies that arise in the reception area.
- Log reactive jobs on Service Desk that arise in the reception area.
- Help maintain a clean, pleasant work area.
- IT and computer literate - able to use a smart phone, tablet and web-based tools.
- Ensuring all team members are wearing the correct attire and PPE.
- Door Supervisor certification is desirable.

Site Presentation:

- To take responsibility for the presentation, cleanliness and safety of the reception area.
- The completion of site reports as directed by your line manager.
- Demonstrating pride and accountability in your work.
- Takes personal accountability in maintaining exemplary standards.
- Pays attention to the smallest details that will enhance this prestigious working environment.
- Great team player with the ability to work in a team but also have the capability to work alone responsibility.

Management of Site Contractors:

- All contractors must have the correct authority to carry out repairs/works before commencement.

**Key Accountabilities**:
Communication:

- Ensure all internal and external communications, whatever the form, are responded to in a timely manner.
- To interact with all building users, visitors and colleagues in a courteous, professional and helpful manner at all times.

Customer Experience:

- To take individual ownership of the development of an exemplary customer service culture within property, with personal intervention where appropriate.
- Deliver effective and efficient complaint handling with empathy and understanding.
- Seek to continually improve the customer service delivery, reviewing, responding to, and learning lessons from feedback, discuss implementing change when necessary.
- Develop robust customer relationships, understanding their expectations, ensuring that services are organised to meet those expectations.

**Benefits**:

- 24 days annual leave, plus bank holidays (increasing by 1 day for every 5 years’ service)
- Critical Illness Cover
- Life Assurance
- NEST Pension
- Uniform provided

**Salary**: £29,000.00-£31,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person