Lost Property Assistant

1 month ago


Newport, United Kingdom Transport for Wales Full time

**Please note: this is a 12 month-secondment**

**Who we are**

**Join Our Journey - Together we will Make it Happen**

Here at Transport for Wales we are preparing for the future. We will be building new stations, introducing new trains, and transforming the rail network across Wales and the Borders. This brings opportunity - for Wales’ economy, and for you.

Our vision is to create a world-class railway that will enable Wales to prosper for generations to come. But achieving this depends on the quality of our 2600+ people and the environment we create to enable them to succeed.

**Role responsibilities**

We are currently recruiting for a **Lost Property Assistant** to join our Stations team based at Newport.

The Lost Property Assistant is responsible for the handling of items of property recovered across the TFW network, ensuring this is examined, catalogued, and stored in line with industry standards. Whilst delivering a high level of customer service to our passengers.

Responsibilities/Accountabilities
- Deal with all customer correspondence relating to lost property in a professional manor, delivering a high customer service at all times.
- Maintain and utilise the lost property database and systems along with physically checking items in storage area, to assist with the identification of items from customer enquiries.
- Maintain audit trail by checking items against local station logs and reporting any anomalies to line manager.
- Conduct thorough searches of items, carefully recording any identifying features, entering full descriptive details on database.

Working closely with our contact centre teams, as well as other stations across TFW network to assist with any enquiries and providing further information as and when requested.

Essential requirements to be considered for this role:

- Must be fully conversant with Outlook, Microsoft Word, Excel and PowerPoint
- Excellent oral and written communicator
- Well organised and able to work to sound processes
- Be able to understand basic railway operations and geography

**Welsh Language Skills**

Transport for Wales Rail Limited supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support staff who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

**Equal Opportunities**

At Transport for Wales Rail Limited we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Next steps**

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.



  • Newport, United Kingdom haart Full time

    Advance your Property Management career with the UK's leading independent property services group as a Property Management Training Manager. Inspire excitement as you craft and deliver cutting-edge training programs for our Property Managers, leveraging your expertise to mentor individuals at every career stage. Join us in shaping the future of property...


  • Newport, United Kingdom Spicerhaart Full time

    Overview Advance your Property Management career with the UK's leading independent property services group as a Property Management Training Manager. Inspire excitement as you craft and deliver cutting-edge training programs for our Property Managers, leveraging your expertise to mentor individuals at every career stage. Join us in shaping the future...


  • Newport, Newport, United Kingdom haart Full time

    Advance your Property Management career with the UK's leading independent property services group as a Property Management Training Manager. Inspire excitement as you craft and deliver cutting-edge training programs for our Property Managers, leveraging your expertise to mentor individuals at every career stage. Join us in shaping the future of property...


  • Newport Pagnell, United Kingdom Lipson Lloyd-Jones Full time

    THE FIRMA leading and highly ranked South East based law firmTHE ROLECommercial Property Solicitor to work with a range of clients across many sectors.Work will include freehold and leasehold acquisitions and disposals, transactional landlord and tenant work, commercial development and secured lending as well as assisting the Corporate Team on the property...


  • Newport, United Kingdom Intellectual Property Office Full time

    Details Reference number 338083 Salary £27,248 Job grade Executive Officer B1 Contract type Permanent Business area IPO - Strategy Directorate Type of role Administration / Corporate Support Governance Working pattern Flexible working, Full-time Number of jobs available 1 Contents Location About the job **Benefits**: Things you need to...

  • Hotel Room Attendant

    15 hours ago


    Newport, United Kingdom Holiday Inn Newport Full time

    Job Title: Room Attendant Responsible for: High standard of room cleanliness in hotel bedrooms, replenishing of stocks and reporting of maintenance issues. Job Specifications: - Each hotel bedroom requires high standard of dusting, cobwebbing, hovering and cleaning. - The IHG' Way of clean specified procedure on cleaning a guest bedroom and bathroom needs...

  • Security Colleague

    1 month ago


    Newport, United Kingdom Asda Full time

    **Job Title**: Security Colleague ***Location**: Asda Living Casnewydd ***Employment Type**: Part time ***Contract Type**: Permanent ***Shift Pattern**: Work Shift: Days ***Hours per Week**: 12 ***Pay Rate**: £11.11 ***Category**: Retail Hourly Colleagues, Store Operations ***Closing Date**: 31 March 2024 About the Role To be employed in this role you...


  • Newport, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service. **Hours**:15 hours per week **Duration**:Fixed Term Contract until 06-Nov-2023 **Salary**:£9.90 per hour Weekend working will be required. What it's like to work here:You'll be working as part of the Isle of Wight wide...

  • Personal Assistant

    17 hours ago


    Newport, United Kingdom Midpoint Homes Ltd Full time

    **Job Opportunity: Personal Assistant** **Company**: [Midpoint Homes] **Location**: [Newport/Cardiff] **Position**: Personal Assistant (PA) Midpoint Homes is a dynamic and fast-growing property company dedicated to providing new homes to the community. We pride ourselves on delivering exceptional service to our clients and maintaining a positive and...


  • Newport, United Kingdom The Celtic Manor Resort Remote Work Freelance Full time

    Job Title – Casual Leisure Attendant  Contract Type – Casual Hours of work – zero hour contract  Shift Details – on an as needed basis - includes weekends  We are looking to recruit a Casual Leisure Attendant who enjoys working within a team environment. This position involves...


  • Newport, Newport, United Kingdom The Celtic Manor Resort Full time

    Job Title – Casual Leisure Attendant Contract Type – Casual Hours of work – zero hour contract Shift Details – on an as needed basis - includes weekends We are looking to recruit a Casual Leisure Attendant who enjoys working within a team environment. This position involves participating in all activities relating to the swimming pool, reception...


  • Newport, United Kingdom Blue Cross For Pets Full time

    **Contract: Permanent, part time 4 days (30 hours) per week** **Salary: £21,255 - £23,806 FTE per annum (£17,004 - £19,045 per annum for 30 hours)** **Location: Newport NP19 0GE** **Closing date: Wednesday 22 November 2023** **Interview date: Tuesday 28 November 2023** - We are recruiting a - **Reception & Administration Assistant** for our team at...


  • Newport, United Kingdom Joyner Group Full time

    **Job Title**: Administration and Finance assistance **Hours**: Monday to Friday 9 to 3 (we are little flexible on start and finish times) **Length of Contract: part** Time **Pay rates**: Based on experience **Based**: Risca, NP11 6AN **Job Summary** Joyner PA Cymru have been established for 40 years. We are a construction company who primary works are...


  • Newport, United Kingdom Retirement Villages Full time

    Housekeeping & Laundry Assistant - 15 hours a week **Monday - Friday 11.00-2.00** or **Monday, Wednesday and Thursday 10.00-3.00pm** - Debden Grange is an age-exclusive Retirement Village in Newport, Essex. It compromises of 17 two bedroom cottages, 64 apartments, a clubhouse that includes a restaurant, bar, library, hairdressers and shop. We are looking...


  • Newport, United Kingdom Cyfannol Womens Aid Full time

    **Support Work Assistant** **Hours**: Average 25 per week **Working Pattern**: 4-week rolling rota basis, including bank holidays and weekends. Overnight shifts are sleep in shifts from 11pm. **_Week1 -_**_ Monday 17.45- 6am, Friday 17:45-6am _ **_Week2 -_**_ Tuesday 17.45- 6am, Saturday 17.45- 6am _ **_Week3 - _**_Wednesday 17.45-6am, Sunday 17.45- 6am...


  • Newport, United Kingdom Cyfannol Womens Aid Full time

    **Support Work Assistant** **Hours**: Average 25 per week **Working Pattern**: 4-week rolling rota basis, including bank holidays and weekends. Overnight shifts are sleep in shifts from 11pm. **_Week1 -_**_ Monday 17.45- 6am, Friday 17:45-6am _ **_Week2 -_**_ Tuesday 17.45- 6am, Saturday 17.45- 6am _ **_Week3 - _**_Wednesday 17.45-6am, Sunday 17.45- 6am...


  • Newport, United Kingdom What Mess Full time

    Here at What Mess? We are looking for Housekeeping assistants/cleaners to join us - We clean serviced accommodation apartments and houses. If you have access to your own vehicle, an eye for detail and exceptionally high standards we would love to hear from you! General duties will include, changing beds and bins, hoovering and cleaning the premises. You...


  • Newport, United Kingdom iWork Recruitment Limited Full time

    Contract to start 07-02-23 until 07-04-23 with a possible extension. **Job Purpose** Housekeeping and cleaning duties in PFI site properties, as per the cleaning specification. **Deliverables** To clean all communal areas in multi occupied accommodation as per cleaning specification To dispose of domestic refuse where applicable To clean and make ready...


  • Newport, United Kingdom The Celtic Collection Full time

    JOB TITLE – Casual Leisure Attendant DEPARTMENT – Leisure  RATE OF PAY - £7.50 to £11.44 per hour depending on ageCONTRACT TYPE – CasualHOURS OF WORK – zero hour contract SHIFT DETAILS – on an as needed basis - includes weekendsOVERVIEW We are looking to recruit a Casual Leisure Attendant?who enjoys working within a team...


  • Newport, United Kingdom Celtic Manor Resort Full time

    JOB TITLE – Casual Leisure Attendant  DEPARTMENT – Leisure RATE OF PAY - £ to £ per hour depending on age CONTRACT TYPE – Casual HOURS OF WORK – zero hour contract  SHIFT DETAILS – on an as needed basis - includes weekends OVERVIEW  We are looking to recruit a Casual Leisure Attendant who enjoys working within a team...