Case Handler

5 months ago

Bristol, United Kingdom Computershare Full time

**12 month FTC**

This is a hybrid position primarily based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

**We give you a world of potential**

An interesting and exciting opportunity has arisen for a case handler to join our Dispute Resolutions Team which handles cases for the Deposit Protection Scheme (DPS) on behalf of the government. This is a 12-month fixed term contract (FTC) to support the team and plays an integral part in the successful running of the team.

**A role you will love**

As a Case Handler, you will log and progress cases by gathering evidence in accordance with the DPS (Deposit Protection Scheme) terms & conditions. Managing cases on a case-by-case basis, your role will be to summarise evidence for cases which will include scenarios where the parties’ have not complied with the scheme deadlines.

The role will require completion of various administrative tasks as well as compiling evidence and making payments to the relevant parties in relation to end of tenancy disputes. Key tasks include and are not limited to:

- Progressing each dispute case through gathering of evidence, compiling hard/e-file to pass to adjudicators.
- Issuing decisions made by the adjudicator to the involved parties, making payments according to the adjudicator’s decision.
- Ensuring accuracy of all transactions to enable smooth function of dispute files to adjudicators and reducing transactional losses.
- Ensuring customer focus, quality and regulatory compliance is at the heart of all activities and processes to encourage customer retention.

**Training & working hours/location**

Training is preferably office based for approximately 3 days. Once training is successfully completed, you will have the option of hybrid working. For this reason, applicants must live within reasonable commuting distance from our office which is located on Bridgewater Road, BS13 8AE.

**What will you bring to the role?**

Being customer focussed and adaptable is essential for a Case Handler. skills and desirable experience required for this role include:

- Excellent administrative skills and attention to detail
- Experience in Microsoft office
- Willingness to learn and adapt to change with problem solving skills
- Good organisational skills, ensuring delivery to strict deadlines
- Basic industry, product, and organisational knowledge
- Flexible in approach to work
- Ability to deal with cases in an impartial and professional manner
- Ability to work individually and as part of a team - each transaction varies so you must be adaptable and flexible

**Rewards designed for you**

**Health and Wellbeing **. Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future **. We will support you along your retirement savings journey.

**Paid time away from work **. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts **. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards. **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

LI-MH1

LI-Hybrid

**A company to be proud of
We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

**A diverse and inclusive place to work
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

As a leading third-party mortgage service provider we work with lenders, administering and supporting millions of borrower requirements through their home ownership journey. We process, underwrite, and close new loans during the origination process as well as handling payments and day-to-day administrative tasks; working in Loan Services brings many different career opportunities.

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