Receptionist/assistant

3 weeks ago


Derby, United Kingdom Smith Partnership Full time

Smith Partnership is a leading law firm in the East Midlands. A forward thinking and progressive company employing over 200 staff throughout 6 offices.

An opportunity has become available for a New Business Assistant/Receptionist to join the Business Development department at our Derby Head Office.

**Purpose & Objective of Job**:
Reporting to Business Development Partner

Key responsibilities of the Business Development and Marketing function within the firm is to create positive internal and external awareness of the firm, and in the East Midlands market place.

The position is a dual role, undertaking New Business Assistant duties Monday, Tuesday, Wednesday, and Receptionist duties on a Thursday and Friday.

**Duties, Tasks, and Responsibilities**:

- Main responsibilities _

The New Business Assistant will be responsible for:

- Delivering the above service across all offices of Smith Partnership
- To sit within the Business Development team Monday - Wednesday, but to assist the Conveyancing department with New Business goals and objectives by completing the below key tasks.
- To be situated on Reception to provide Reception cover on a Thursday and Friday and holidays.

**Key tasks**:

- Conveyancing_
- Open file using the online computer system
- Prepare all documentation for clients to complete documentation
- Obtain identification from the clients and register this on our anti money laundering system.
- Monthly conversion reports - to prepare monthly reports for the MC of new matters opened using the ALB reports including their source of business.
- Reception_
- Acting as the initial contact for all visitors
- Keeping reception area and interview rooms neat and tidy at all times
- Dealing with all internal and external calls received via the central switchboard
- Signposting calls to correct person
- Taking and passing on messages in absence of the relevant fee earner
- Seeing to clients well-being whilst on the premises, including escorting them to fire assembly point in the event of the fire alarm sounding
- Assisting clients with general queries
- Keeping a day-to-day register of staff attendance
- Processing the post (incoming and outgoing) when the Office Assistant is on annual leave.

**Skills And Personal Attributes Required**:

- Essential skills_
- Able to demonstrate good administrative and organisational skills
- Able to learn quickly and keep detailed notes of procedures to refer back to
- Have proven IT skills and the ability to adapt to new technologies
- Excellent communication skills including oral and written
- An ability to work under pressure and to tight reporting deadlines
- The ability to multi-task and prioritise
- Personal Attributes_
- Self-motivated to work independently as well as part of a team
- Good inter-personal skills
- A positive approach to working under pressure in a busy environment
- Methodical approach to tasks and problem-solving
- High degree of initiative with a can-do attitude
- Personable, professional, friendly demeanour

This Job Description covers the current range of duties and will be reviewed from time to time. Smith Partnership reserve the right to change the Job Description if the business requires it.

**No Agencies please.** **Smith Partnership request that recruitment agencies do not speculatively submit CVs to us unless explicitly asked to do so by our HR team.**

**In the event that an agency's correspondence includes a disclaimer indicating otherwise, our policy above will prevail.**

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: receptionist/new business
Expected start date: 08/04/2024



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