Receptionist/telephonist

This advert is for Receptionist positions to be based at Healthy Prestatyn Iach/Healthy Rhuddlan - the Practice has five branch surgeries in Central Prestatyn, Seabank, Prestatyn, Meliden, Rhuddlan and Ffynnongroew.

The post holder will provide comprehensive and high quality reception service for the service

The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.

The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.

Assist in the opening, closing and securing of the premises, checking heating/ ventilation and transfer of practice telephone service

Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals

Ensure registration details of all temporary/new patients are recorded and documented and ensure patients have an understanding of the hours of operation and procedures by going through the practice leaflet with them

Work flexibly with other practice staff to ensure that the surgery is adequately staffed at all times.

Other duties as may be required by the nature of general medical practice.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.