Sales Support Coordinator

3 weeks ago


Irlam, United Kingdom Page Personnel Full time

Basic salary of £25,000 with £3k annual bonus
- Permanent full-time with shift pattern flexibility

**About Our Client**:
Our client is a well-established entity in the manufacturing industry, boasting a large team of dedicated professionals. Their commitment to delivering quality products and exceptional customer service has earned them a significant market share within the sector. Their reach spans across the country, Europe, America and Asia. With this, you will be tasked to service a diverse range of customers and representatives on a high-volume basis.

Key responsibilities:

- Manage and maintain client relationships
- Identify and resolve customer issues promptly
- Swiftly and precisely inputting received orders into our system
- Provide exceptional customer service to maintain and strengthen customer relationships
- Support the sales team by processing orders and tracking deliveries
- Coordinate with other departments to resolve customer issues promptly
- Update and maintain customer databases
- Generate sales reports as required
- Liaise with the sales team to support the development of sales strategies
- Assist in the development and implementation of customer service policies

**The Successful Applicant**:
A successful should have:

- A strong commitment to customer service excellence
- Experience in a customer service role within the manufacturing industry
- Previous sales experience in upselling, business development or prospecting
- Proficiency in using customer relationship management software
- Excellent communication and interpersonal skills
- Ability to work collaboratively with a team
- Strong problem-solving skills and the ability to handle customer complaints
- Knowledge of the industrial / manufacturing sector

**What's on Offer**:

- A competitive annual salary of £25,000 + 3k annual bonus
- An inclusive and supportive company culture
- Extensive onboarding and platform system training
- Potential for growth and professional development
- Numerous professional opportunities into cross-sales or other departments
- Salary increase upon yearly review
- Flexible working patterns
- Mon-Fri 40hr working week


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