Complaint Handler

1 month ago


Edinburgh, United Kingdom Sanderson Full time

**Complaints handler - Life and Pensions** **Edinburgh - Hybrid working** **£24,000 - £28,000**

Our life and pensions client is looking for complaints handlers with previous financial services experience to join the team. Their business is a well established pension provider.

This opportunity allows you to work hybrid and isn't a hard KPI focused role.

One interview stage on Microsoft teams.

**Description**

Duties of the Complaint Handler will be:

- Identify the root cause of issue and look for areas to improve on
- Deliver outstanding customer service
- Supporting customers with a resolution
- Taking ownership
- working effectively & in a timely manner
- Understand the customers view points
- Working collaboratively with all areas of the business

**Profile**

The successful Complaint Handler will have the below skills:

- To understand customer requirements. responding with professionalism and effectively use your organisational skills.
- Ability to work to targets & deadlines
- Previously worked within customer resolution management
- Excellent communication & organisational skills
- Ability to negotiate & offer resolution
- Resilient

**Benefits**:

- 23 days holiday + 8 days bank holiday
- WFH / HYBRID
- Sick pay
- Pension contribution
- Internal opportunities


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