Complaint Handler
1 month ago
**Complaints handler - Life and Pensions** **Edinburgh - Hybrid working** **£24,000 - £28,000**
Our life and pensions client is looking for complaints handlers with previous financial services experience to join the team. Their business is a well established pension provider.
This opportunity allows you to work hybrid and isn't a hard KPI focused role.
One interview stage on Microsoft teams.
**Description**
Duties of the Complaint Handler will be:
- Identify the root cause of issue and look for areas to improve on
- Deliver outstanding customer service
- Supporting customers with a resolution
- Taking ownership
- working effectively & in a timely manner
- Understand the customers view points
- Working collaboratively with all areas of the business
**Profile**
The successful Complaint Handler will have the below skills:
- To understand customer requirements. responding with professionalism and effectively use your organisational skills.
- Ability to work to targets & deadlines
- Previously worked within customer resolution management
- Excellent communication & organisational skills
- Ability to negotiate & offer resolution
- Resilient
**Benefits**:
- 23 days holiday + 8 days bank holiday
- WFH / HYBRID
- Sick pay
- Pension contribution
- Internal opportunities
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