Customer Service Advisor

5 months ago


Nottingham, United Kingdom Homeserve Full time

**About The Role**:
HomeServe are currently looking to recruit Customer Service Advisors to join the **Deployment **team in our Nottingham office.

**Salary**: £26350 per year (full time, 40 hours)

**Shifts**: 7am
- 9pm Monday - Sunday which includes weekends and Public Holidays. Rotas are published in advance to help with your work/life balance.

**Where will I work?**

Whilst you will be required to work full time from our Nottingham office (NG6 8WR) until your probation period has successfully been completed, after this you'll become eligible for our hybrid working model. We'll also do our best to schedule late shifts and weekends to be worked from home wherever possible, when the time comes.
- The Deployment department is responsible for delivery of the resource plan in line with budgeted expectations of the Central Operations function. You will:

- Provide in-day support to the field workforce through the management of work levels.
- Ensure that call handling standards are met.
- Assist in ensuring that the agreed work volumes are met and monitored throughout the day as required and that available capacity is highlighted and communicated to the appropriate teams in a timely manner with a view to securing additional appointments to maintain engineer productivity levels whilst taking into account local geography, mileage / travel time and engineer skill sets
- Maintain communication with the customer to ensure that service levels and agreed appointment slots are achieved.
- Work alongside the Parts team to ensure all parts processes are being adhered to.
- Liaise with Field Management to communicate and resolve workforce issues.
- Taking in-bound calls from Engineers/Field Managers and taking ownership to resolve queries as appropriate. Supporting customers within their claims journey.
- Respond to all escalation enquiries and provide solutions as required to deliver upon our Customer promises

**About You**:
**Who are HomeServe looking for?**

To be successful in this role you will need to have the following knowledge, skills and attributes:
**Essential**
- Good communication, negotiating and influencing skills.
- Attention to detail.
- High level of customer service skills.
- Confident in dealing with customers and conflict handling.
- Ability to take ownership of issues to resolution Computer Literate

**Desirable**:

- Experience of operating within dispatch/planning role.
- Knowledge of HML products and services.
- Fully conversant with HML systems and processes.
- Knowledge of UK geography

**About Us**:
**What can HomeServe offer me?**
- 22 days' holiday (rising to 25), with the opportunity to buy extra holidays
- Entitlement to take 2 paid days out of the office volunteering for a charity
- Pension scheme
- Free toast and refreshments
- Access to hundreds of shopping discounts via PeopleServe. You can save up to £1000 a year over 900+ retailers across a variety of retail sectors
- Smartech - Get the latest tech at the best price and spread the payments over your salary, interest-free
- Salary Finance
- Employee Assistance Programme
- Free Cover 8 Policy
- Cycle to work scheme
- Plus much more

**Who is HomeServe?**

As one of the country’s leading home assistance providers, we’ve got 30 years’ experience in looking after UK homes. From cover, new boilers to one-off repairs, we're always looking for ways to bring our Customers better care for their homes through our range of products and services. Whether it’s taking care of plumbing and drainage, boiler, heating, electrics or kitchen appliances, our Home Experts are ready to get the job done. We’re even here to help if our Customers need a one-off repair, boiler service or new boiler installation.

**What happens Next?



  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...


  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...


  • Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Nottingham based team in as a Customer Service Advisor. No previous Recruitment experience is required,...


  • Nottingham, United Kingdom HireGiant Full time

    Here at HireGiant we are currently recruiting for a Customer Service Advisor for a busy client based in the Gunthorpe area. **The Customer Service Advisor Role will include**: - Meeting & Greeting customers and clients to the site. - Answering the telephone in a kind and friendly manner - General housekeeping of the front desk - Managing paperwork and...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...


  • Nottingham, United Kingdom Page Personnel Full time

    Reputable organization within the not for profit sector - Competitive salaries and central location **About Our Client**: This established organisation within the higher education sector is seeking a full time Customer Service Advisor to join the enquiries team. The organisation prides themselves on their high levels of service and their presence within the...


  • Nottingham, United Kingdom Enva Full time

    **Location**: Nottingham (Colwick), England **Customer Service Advisor** Location Nottingham (Colwick) Department National Job Type Full time Contract Type Permanent **Customer Service Advisor** We are looking to recruit, a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday, 08:00am - 17:00pm. **The...


  • Nottingham, United Kingdom Machine Mart Full time

    We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office Working closely within the Aftersales Department, your duties as Customer Service Advisor will include: - Maintaining accurate and concise records - Creation of job cards - Liaising with colleagues on a regular basis -...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...


  • Nottingham, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service Advisor Type: Permanent Location: Derby **Salary**: £24,000 2fawcett are currently recruiting for a Customer Service Advisor for a business based in Nottingham. You will be required to manage the end to end customer service experience. **Duties**: - To record all customer interaction within company systems. - To use the relevant...


  • Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** We are looking to recruit, a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday, 08:00am - 17:00pm. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer orders on...


  • Nottingham, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £22,210 - £22,210 per year per year NG15 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...


  • Nottingham, United Kingdom Durrants Full time

    **Customer Service Advisor - £26,000 - £28,000** - Investigate and analyse customer concerns, providing accurate and timely responses. - Collaborate with internal teams to address root causes and implement corrective actions. **Communication**: - Maintain open lines of communication with customers, keeping them informed throughout the escalation...


  • Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer orders on the...


  • Nottingham, United Kingdom TribePost Full time

    **Benefits**: - A competitive salary in a growing company committed to our people. - 29 days holiday incl. bank holidays. - Holidays increase with length of service. - Hybrid working. - Pension contributions. - Health scheme benefits. - Life Insurance (x 3 times salary). - Bike2Work Scheme. - Employee Assistance Program. - Free on-site parking. Enva is a...


  • Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** We are looking to recruit, two Customer Service Advisors to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer orders on...


  • Nottingham, United Kingdom Badgemaster Ltd Full time

    **Customer Services Advisor** 30 years in the making, and Badgemaster is now proud to hold the title as the UK’s leading and largest British badge manufacturer. Established in 1992, Badgemaster has evolved considerably from its humble beginnings, organically growing to a stand today as an industry leader, a dedicated multi - million-pound badge making...


  • Nottingham, United Kingdom Quality Service Recruitment Full time

    We are currently recruiting an individual who has a proven track record as a within the business-to-business customer service and development sectors. Earn up to £33,000 within your first year following a genuine career path! QS Recruitment can offer you excellent earning potential with genuine career development and extensive ongoing training. **What...


  • Nottingham, United Kingdom Boots Full time

    Summary Job Reference: - 210860BR Nottingham Support Office Permanent Full-time | Part-time **Customer Service Advisor** We are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering...


  • Nottingham, United Kingdom Distinct Consultancy Group Full time

    **Customer Service Advisor - £22,368 + 33 Days Annual Leave + Free Parking + Career Progression + Growing Market Leading Business!** **The Company** We are working with a market leader who are experiencing significant growth. They have a clear path for future company growth and as such are looking to add a Customer Service Advisor to their team in...