Administration Receptionist

3 weeks ago


Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

The Treatment Centre at Leighton Hospital prides itself on providing high quality standards of care and is JAG Accredited and an approved Bowel Cancer Screening Centre.

The department currently operates 5 procedure rooms with modern airy patient areas at the Leighton site, as well as a single room unit at the Victoria Infirmary Northwich.

An exciting opportunity has arisen for an enthusiastic, dedicated and motivated colleague, to work closely with the clinic prep and scheduling team, performing administration and reception duties based in The Treatment Centre at our Leighton Hospital Site.

Role overview

We are looking for someone with excellent communication skills who possesses a confident and pleasant manner dealing with people over the telephone and face to face.

Excellent organisational skills, as well as a keen eye for detail and an ability to multitask are vital in this varied and busy role.

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Main tasks and responsibilities

Daily tasks will be varied depending on the service needs and will include:
Welcoming patients, family members and visitors at reception. Admitting patients into the hospital system for their procedure, telephoning patients to confirm their attendance, booking appointments, dealing with patient’s queries, preparing patient notes, printing and making up of procedure information packs, preparing the post, filing, printing and approving electronic referrals on the hospital system.

Being able to work on your own initiative and demonstrating good organisational skills would be of a benefit.

The post holder will be using The Trust patient recording system, E-referral, Unisoft, Theatre Man, ESR and Office 365.

Flexible working is a requirement as evening and weekend working will be part of their core hours.



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