Letting Negotiator

5 months ago


Leeds, United Kingdom Interaction Recruitment Full time

**Role**:Letting Negotiator.

**Location**: Headingley.

**Salary**:£21,000 - £25,000 (experience dependant) +bonus.

**Hours**: Monday - Friday / 9am-5.30pm (+ occasional weekends - flexibility required).

**Job Type**:Full time**, **Permanent.

**Driving License**: Required (company car pool available within office hours).

**Additional Requirements**: 2+ years Customer Service experience (ideally within property) or previous Letting Agent experience.

**Letting Negotiator Job Description**:
**Letting Negotiator Responsibilities**:

- Responding to property enquiries in a timely and efficient manner, guiding prospective tenants though the letting process with confidence and clarity.
- Build rapport and relationships with prospective tenants to foster close connections and support business retention.
- Maintaining website portals, making amendments, and producing online adverts.
- Pro-actively manage your own and team diaries, booking appointments, inventories etc.
- Maximising conversion of enquiries and viewings into confirmed tenancy agreements.
- Negotiation of tenancy terms in line with company policy and procedures.
- Compiling paperwork, producing detailed and accurate tenancy agreements, and rent breakdowns.
- Completing detailed inspection reports and property inventories as required.
- Reporting and identifying property maintenance issues to relevant departments.

**Letting Negotiator **Ability, Education & Skillset**
- Excellent Customer Service and Communication Skills.
- Punctual and excellent time management abilities.
- Good attention to detail.
- Accurate reporting.
- Ability to process and manage confidential information in a competent manner.
- Educated to GCSE level.
- High level of numeracy.
- Previous Customer Service Experience.
- Past exposure to the lettings sector would be beneficial although not essential.
- Good IT skills - competent working knowledge of Word, Excel, and Outlook with the ability to work on bespoke packages.

**Letting Negotiator Behaviours**
- Develops and maintains positive working relationships with others.
- High-quality deliverance of Customer Service and Query Resolution.
- Willingness to learn, develop and grow with the Company.
- Assists customers and colleagues unprompted.
- Outgoing, enthusiastic, confident and polite.
- A passionate individual with an interest in the property industry.
- Strong organisational skills.
- Great timekeeping and punctuality.
- Ability to multi-task and work to deadlines.
- Fantastic telephone manner.
- Work independently or as part of a team.
- Customer focused and proactive approach.
- Be able to adapt quickly and have a calm approach to problem-solving in a fast-moving environment.

**Letting Negotiator Benefits**
- 20 Days Holiday + Bank Holidays.
- Additional 2 ‘Duvet Days’ per Year.
- Paid Overtime or award of Lieu Days.
- Pension.
- Use of Pool Car. Team Events/ Away Days.


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