Customer Co-ordinator
6 months ago
**A Customer Coordinator is required for a unique service provider of transport solutions.** Responsible for the day-to-day interaction with the drivers, service providers and customers to ensure accurate, compliant and timely management of the service.
- The role is :_
- Offering outstanding customer service to drivers face to face, managing service standards, complaints, incidents and registration.
- Set up new drivers through the computer system and ensure compliance standards are met. Checking documents and licences.
- Working through a helpdesk ticket system to support general customer portal access queries.
- Managing compliance for local authority licensing requirements.
- Updating database and licences.
- Supporting launches and responses to advertising, marketing and sourcing campaigns.
- Process charges and credits on a weekly basis.
- Continuously improve service delivery outcomes
- There is an opportunity to offer additional products to the customers and earn team bonuses and incentives.
- You will be :_
- Confident in dealing with a wide range of people face to face offering advice and working to strict processes.
- Great at data entry, record creating and database management.
- Experienced in customer service or office based work.
- The hours are :_
- Hours of work: 40 hours per week (inclusive of breaks) 8:30-5pm Monday to Friday, this is an office based role. This is a permanent role with monthly pay.
This is a permanent role, offering group bonuses and a clear career path. There are great perks and high street discounts available, bonuses, and much more.
**Job Types**: Full-time, Permanent
**Salary**: From £22,386.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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