Administrator
1 week ago
We are looking for an enthusiastic customer-focused person to join our team. You will be looking for a varied and challenging role within a friendly hard -working team. You will have good personal and computer skills and be a multi-tasker, able to assist both therapists and patients ensuring the smooth running of the practice.
We believe that customers are the core of our business and that all team members need to be in regular contact with our customer base, gaining feedback, being the face of Cranfold, and delivering the second to none customer service that our patients deserve and expect from us.
Role:
- Become familiar with and contribute to the ethos of the company
- Become familiar with the different patient pathways, becoming the lead administrator for one of these
- Banking
- Invoicing
- Liaise with Insurance Companies over payments and patient queries
- Become familiar with Insurance Company reporting procedures
- Prepare and analyse reports from TM3 software for management (training given)
- Liaise with other management team members to assist with and contribute to projects
- Arrange and complete appointments on the diary system
- Take payment by cash, cheque, card, and process these and BACS payments on system
- Support therapists with administration and other queries
- Stock ordering and management
- Understand and practise confidentiality
- Additional duties to assist with the smooth day to day running of Cranfold
Location: Cranfold Physical Therapy Centre, 107 High Street. Cranleigh Surrey GU6 8AU
**Terms and Conditions**:
This is an Employed position
**Hours**: We understand that people have family and other commitments, so we are open to job share on the whole role, and/or flexibility on the working from home hours, once training has finished. We operate a collaborative model of good communication and mutual respect in the team to achieve our goals together.
Monday: 6 hours to be worked in Cranfold between 08.15 - 17.30pm
Tuesday: 12.30 - 20.30 8 to be worked in Cranfold
Wednesday: 8 hours to be worked from home between 08.15 - 19.30
Thursday: 4 hours to be worked from home between 08.15 - 20.30
Saturday: 08.45 - 13:15 once every other month in Cranfold (ie 6 times per year)
We work as a team so flexibility to help cover colleagues’ holidays is expected as part of the role and would be arranged in discussion with your line manager.
Total hours a week: To be discussed, working in the practice and at home
**Pay**: Starting salary £9.45 ph with review after end of probation (usually at 3 months). Overtime rate at 1.5 x day rate for hours worked in clinic after 17.30 or on Saturdays.
**Start date**: to be negotiated but asap
**Pension**: 5% employer contribution
**Holiday**: 28 days per year pro rata including Bank Holidays
**In service benefits**: Unlimited half price treatments for personal use. 4 Family and Friends half price treatments a year. Stock items at cost price.
**Statutory rights & benefits**:(Maternity/Paternity, sick pay etc)
Cranfold Physical Therapy Centre is an equal opportunities employer
**Job Types**: Part-time, Permanent
Part-time hours: 30 per week
**Salary**: From £9.45 per hour
**Benefits**:
- Employee discount
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
- Weekend availability
COVID-19 considerations:
our professional guidance is for therapists to continue wearing masks, and as patient treatments may involve some close contact with the therapist, we would encourage patients and staff to wear them”
Reference ID: Administrator/Receptionist
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