Casual Concierge

We have an opportunity for the position of** Casual Concierge** **to work within our Front of House Team, in Knutsford.

The Mere Golf Resort & Spa is a destination for business and pleasure, with an 81 bedroomed hotel, expansive wedding and event spaces, Championship golf and an award-winning spa, set in the heart of the Cheshire countryside. Our luxury conference and event suites cater for up to 550 guests. Whether it’s a corporate event, a meal for two in our two AA rosette restaurant or a spectacular wedding celebration, we’re passionate about world class hospitality and a luxury experience. The 150 acre estate offers premium hospitality, and a personal guest experience. As a business employees are placed at the heart of everything. Therefore a comprehensive training and development program is available to everyone, and as a result of our growth excellent long-term career opportunities are at the forefront of every position we recruit.

As our **Concierge**, you will act as the point of reference for guests and will be polite and confident with a great deal of patience. If you have excellent communication skills, thrive in a fast paced environment and excel in time management and multitasking you may well be suited to this role. Reporting to the Head Concierge you will play a vital role in understanding customer’s needs and providing them with personalised solutions.

**In return as our Concierge, you will receive some excellent benefits, including**:

- Up to 28 holiday days a year which increase with length of service
- 20% off food in all outlets
- Discounted health club membership
- 20% off spa treatments
- 10% off spa products
- Use of the golf course & driving range
- Preferential rates for hotel accommodation

**The Concierge** **duties and key responsibilities include**:

- Ensure all guests are welcomed to the hotel and high levels of guest service are demonstrated at all times.
- Take guest luggage to and from bedrooms
- Book restaurants for guests
- Book taxis for guests
- Be available for any requests from guests.
- Maintain the cigarette machine in concierge
- Frank all mail that comes in to concierge
- Distribute mail to the resort via the pigeon holes
- Open and close the doors for guests.
- Carry out any housekeeping requests in the absence of housekeeping staff.
- Conduct walk rounds of the Resort
- Pick litter up from the car park
- Assist in the car park when it is full and direct cars
- Keep the front are of the hotel tidy.
- Ensure the red carpet is kept clean at all times.
- Maintain a continuous knowledge of the local area and attractions.
- Maintain an up to date knowledgeable of all the departments of the Mere Golf Resort and Spa in order to be able to upsell to guests.

**Preferred Skills and Experience**
- Will be passionate about hospitality
- Will have experience in a similar role
- Will excel in customer service
- Adopt The Mere values by being passionate about your role, and promoting a culture of professionalism, consistency and one team
- Always be you - we love you for the individual you are. Be yourself. We like you that way
- Become part of Team Mere. The all-conquering collection of supportive individuals dedicated to consistent delivery of genuinely great service to all

If you feel that you have the skills and experience to join our friendly team at our stunning and unique venue as our** **Concierge**, please click ‘**apply’** today.