Admissions Clerk

An exciting opportunity has arisen for an enthusiastic motivated individual to join our friendly Inpatient Admissions Booking Team, based in the Sussex Orthopaedic Treatment Centre (SOTC) at the Princess Royal Hospital in Haywards Heath.

As Admissions Clerk you will be the first point of contact for patients to the department and you will be responsible for the administration of patient procedure scheduling. You will need to be able to balance tact and assertiveness, combined with the ability to work calmly and patiently within a team, in a sometimes stressful environment. Computer competence, strong customer care, communication and team working skills are all required. Experience in a clinical administration role is desirable.

Experience of working within the NHS is an advantage, including knowledge of PAS, however full training will be provided.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Complete responsibility for the consultant’s operating diaries utilising a full knowledge of surgical procedures, duration of operating times, and theatre availability.

Collect waiting list cards from the clinic and input the information on PAS. Great attention to detail is very important and all information must be transcribed exactly to the consultant requests. Information must be added within a deadline and letters sent to the patients, stating an estimated waiting list time, dependant on each procedure and each consultant. Ensure all relevant patients’ details are entered on the PAS system, including booked admissions and updating of patient information for all providers.

Organise interpreters where necessary, for patient’s operations, and pre-operative appointments. Maintain records of such bookings and pass information regarding each booking to relevant staff.

Flag up the need for cover when annual leave is booked or cancelling theatre time accordingly.

Maintain and update the consultant’s waiting lists. Prioritise urgent patients, and make sure government targets for the routine waiting lists are being met. Highlight immediately and in a timely fashion any conflicts that might mean patient waiting time targets could be breached. Be aware of, and able to adapt to any changes in trust policy and general operating systems.

Compile and update patient’s personal details on PAS database, and amend their files accordingly. Create files for new patients and request notes from other trust hospitals for patients that have been seen at different hospitals.

Complete responsibility for ensuring that all patients receive pre-operative assessment within a strict time allowance. Defer patients, where appropriate and liaising with GP surgeries regarding a patient’s medical status. Arranging further outpatient appointments where necessary. Collect pre-operative assessment case notes from wards/clinics and record patient attendances on PAS. Provide consultants with lists of patients who do not attend and write to the patients and their GP, in accordance with the Directorates DNA policy. Ensure notes and other relevant information for the Pre-Clerking of patient is prepared.

Comprehensive knowledge of clinic booking and procedure management is essential. Ability to liaise and if necessary book patients into clinics appointments in the out patient’s department, produce letters and cancel and rebook as needed.

Track all case note movements as necessary on the computerised tracking system.

Coordinate the mapping of patients to beds, liaising with ward staff and