Head of Lettings

3 days ago

Burnley, United Kingdom DYNAMIC RECRUITMENT LTD Full time

**Job title: Head of lettings**

**Salary: £25,000 - £30,000 per year plus commission**

**Hours: Full time, Monday - Friday with weekend availability**

**Location: Burnley**

**Have you got 2 years’ experience in a Lettings role?**

**Do you hold an ARLA qualification?**

**Then this could be the perfect role for you**

This is a wide-ranging role which will involve every aspect of the Lettings process from generating new business, leading a team and growing the department. As Head of Lettings, you will have overall responsibility for both our Lettings and Property Managementteams and will oversee all aspects of Lettings, support the team in delivering exceptional service to all customers when renting or letting a property whilst driving growth in this aspect of the business to ensure a sustained expansion of our lettings portfolio.You will continuously familiarise yourself with our full lettings portfolio and client database, as well as gaining a broad understanding of our sales operation and the potential cross-selling opportunities available.

**Job Duties**:

- Daily meetings in the morning and to close off with clear objectives of where the teams need to be and what the day ahead looks like
- Working on aspects of the department that work well and could be strengthened as well as areas that need improvements
- Ensure the team is motivated to strive to achieve excellent service and compliance.
- Ensure all systems are accurately maintained and up to date, particularly regarding key management and property security
- Oversee referencing and move in operations
- Work alongside the finance team to ensure interdepartmental harmony
- Oversee the marketing platforms to ensure properties are marketed properly
- Conducting valuations and converting to instructions
- Understand and comply with all company policies and procedures as well as industry legislation
- Maintain close relationships with business partners and partner agents to ensure that you are the first port of call for any new business
- Approving and scheduling annual leave requests
- Widely engage with social media audiences and client database
- Continually looking for ways to improve the business and working environment
- Manage KPIs for the Lettings and Property Management team and ensure these are met each month & forecasting for board level meetings
- Provide in-branch training and coaching as required by staff
- Providing a supportive and encouraging environment for your team and being able to cascade your knowledge and expertise onto your colleagues
- As a respected Head of Lettings you will be a positive mentor for your colleagues and encourage best practice from all your team members to maximise and expand the team to its best ability
- Strong experience in a Lettings Negotiation role
- Previous experience of people management is desirable
- A strong instruction winner who can help build market share and manage the lettings team
- Must be a driven fee earner
- Experience of Property Management
- A Mature outlook / ability to impress and work with demanding clients
- Able to respond to conflicting needs in a sometimes fast-paced environment
- Enthusiasm and confidence in their ability
- ARLA qualification or equivalent is preferred
- A full UK driving licence with access to your own transport is essential to this role

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