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Enforcement Agent

4 months ago

Cardiff, United Kingdom Bristow and Sutor Group Full time

**Company Description**:
Does this describe you?
- **You're a people person **and naturally change your style to match who you're speaking with
- ** You're persuasive** and enjoy getting people to change the way they think
- ** You want your work to have impact** and like helping people get out of trouble
- ** You're trustworthy** and keep your word, you can be depended on you to do the right thing
- ** You're cool, calm and collected **when dealing with pressured situations
- ** You're a flexible problem-solver **and enjoy adapting to new situations and environments
- ** You go the extra mile **and don't mind working weekends or evenings to boost your earnings
- ** You're open-minded **and don't judge a book by its cover
- ** You're keen to learn new skills** and put them into practice in your day-to-day work
- ** You want flexible work where you control** of how you plan your day
- ** You achieve your goals** and enjoy being rewarded for doing so

**Interested to learn more?**

We are Bristow & Sutor, a Leading UK Debt Recovery Enforcement Group and proud partner to Transport for London. We've been growing for 40 years and we're passionate about developing our people, investing in technology and setting industry standards for ethical conduct.

Debt Collection is a tightly regulated industry with strong ethical standards and every visit you make is legally approved by a Judge.

**Position**:
**Let us dispel some common myths**
- “You need to be tough” - actually, you need to be adaptable. The people you'll help often feel overwhelmed by their debt, you'll help them make smarter choices about their situation so they don't get into more trouble
- “It's a man's job” - actually, some of our most successful agents are women. Our best Enforcement Agents are flexible communicators and know how to connect with people from all walks of life
- “You have to bully people” - quite the opposite. The people you help can go to court if they don't tackle their debt and a judge has given you legal powers to recover the debt on the local authority's behalf. Your job is to help them understand the process they're in and what will happen if they don't take action
- “It's dangerous” - whilst you will encounter emotionally charged situations, your safety is paramount. You receive extensive ongoing training, safety equipment, body cameras and your duty is to remove yourself from any situation you feel is unsafe
- “It's a ruthless job” - The truth is that when you meet vulnerable people who really can't pay, which does happen, there are different options available to help them. Your job is to make those judgements and to treat them with the respect and dignity you'd want for yourself

**What might a typical week look like for you?**
- Visiting debtor's properties to arrange payment of outstanding debts
- Setting up and agreeing repayment arrangements
- Assisting debtors in completing questionnaires
- Taking control of goods - where required
- Removing goods - where necessary
- Making enquiries with neighbours if debtors have moved or left a property
- Compiling short reports about your visit, along with any necessary paperwork
- Assessing debtor vulnerability and signposting them to support services - if required
- Liaising with office-based colleagues regarding active cases
- Working by yourself, often in different geographical areas each day
- Handling cash payments - where required

**Requirements**:
**What's in it for you?**
- _Earn what you deserve_ with uncapped earnings
- _ Stay energised_ in a career where no two days are the same
- _ Stay active_ in a role where you're never stuck behind a desk
- _ Become a skilled negotiator _who can shine in social situations both at and outside work
- _ Plan your free time around work_ in a job where you choose how you plan your day
- _ Be part of a supportive team_ who look out for each other
- _ Support your community_ by helping your council recover funds to re-invest in local services
- _ Grow your skills in our Enforcement Training Academy......._

Enforcement is a challenging task, and so we work hard to equip you with the skills and knowledge you need. Our Enforcement Training Academy brings the benefit of over 40 years of experience in the field to each of our new joiners through a range of learning experiences including classroom-based, remote, and on-the-job training. We use cutting-edge behavioural science research to inform your first steps into the world of Enforcement, giving you the confidence to resolve even the most complex cases. And even better, you're paid for the whole training period, ensuring you can get up and running without a hitch

**Your benefits include**:

- £22,000 - £25,000 basic salary + bonuses + overtime (OTE £30,000 to £60,000)
- Achievable bonus level of at least double your basic salary, with opportunities for earnings in excess of this for consistently exceptional performance
- 29 days holiday - including bank holidays, in