Switchboard

Service Care Solutions are looking for a Switchboard operator to work within the North Wales Police on a 6-month contract.

**Location**: Saint Asaph

**Job role/responsibilities**:
To provide an efficient and effective switchboard service on behalf of North Wales Police.
- To provide a quality customer service to all members of the public.
- To answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at first point of contact.
- To operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.
- To support the Control Room Operations as and when required e.g. Major Incident situations.
- To be aware of Force policies on Equal Opportunities, Ground Rules, Health & Safety and Data Protection and to comply with the legislation and the standards of good practice.
- Any other duties as directed by a Supervisory Officer commensurate with the post and salary grading.
- As a secure Force Communications Centre (FCC), with no public access except by appointment, there is limited contact with the public.

**Knowledge/experience required**:

- NVQ level 2, or equivalent level of qualification, or an equivalent amount of proven relevant experience.
- Ability to communicate fluently through the medium of Welsh and English.
- Good communication skills together with the ability to work well in a team environment or on their own initiative.
- The use of information technology to a standard level together with knowledge of Microsoft packages.