Receptionist

**Receptionist - Lostock Lodge Care Home in Northwich, Part of The Country Court Family**

**Hours: Days 37.5 Hours per week, working weekends on rota (Shift Times 0730 - 1800)**

Lostock Lodge in Northwich provides family value-led residential and dementia care and support in a quiet residential area. Our experienced care team lead by Stephanie the Manager treat all our residents as individuals, with compassion and dignity, to ensure they live a happy and comfortable life in what is their own home.

**ABOUT THE RECEPTIONIST ROLE**

Our Receptionists are key in providing our colleagues with support in a multitude of areas including filing, maintaining personal records for both staff and Residents, answering the telephone, greeting new visitors to the Home, providing diary management assistance, clerical support and working with our Activities team.

You will need to have acute attention to detail, excellent customer service & communication skills, be a real team player, adaptable, have excellent computer skills and knowledge, be positive and have the ability to build relationships easily with people from all walks of life.

**ABOUT YOU**
As the receptionist you will be the first person everyone meets in our luxury care home, so we are looking for someone with fantastic customer service and a warm, welcoming personality
- Previous experience as a receptionist or administration support
- Experience in providing face to face customer service
- Ability to meet deadlines as required & prioritise work
- Ability to warmly and professionally communicate both verbally and in writing

**JOINING THE COUNTRY COURT CARE FAMILY**

We’re proud to be a family run business that’s grown over the years to a family of 2,300+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team

**IN RETURN**

You’ll be joining a family business and will benefit from our generous range of benefits which include:

- 28 days holiday (FTE) (including bank holidays)
- Annual pay reviews, pension contributions & enhanced bank holiday rates
- Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
- Refer a friend or resident bonus scheme*
- Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
- Annual Staff Awards Programme across all our Homes celebrating our great staff
- Subject to Terms and Conditions

Due to the nature of the Receptionist role, you will need to pay £22.00 towards the cost of an enhanced Disclosure & Barring Service (DBS) check, prior to starting with us.
**PLEASE NOTE**:
**All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.