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Call Center Supervisor

4 months ago

Barking, United Kingdom gadgetxperts ltd Full time

Job Summary:
**Responsibilities**:

- 352047113496447
- Monitor and evaluate call center performance to ensure customer satisfaction goals are met
- Provide coaching and feedback to team members to improve performance
- Develop and implement strategies to increase productivity and efficiency
- Analyze call center data and generate reports on key metrics
- Collaborate with other departments to resolve customer issues and improve processes
- Conduct regular training sessions to enhance the skills of call center representatives
- Maintain a positive work environment that fosters teamwork and employee engagement

**Skills**:

- Excellent communication skills, both verbal and written
- Fluency in English is required; fluency in Spanish or other languages is a plus
- Strong leadership abilities with the ability to motivate and inspire a team
- Ability to analyze data and make data-driven decisions
- Proven experience in managing a call center or customer service team
- Proficient in using call center software and systems
- Exceptional problem-solving skills with the ability to handle challenging situations
- Strong organizational skills with the ability to prioritize tasks effectively

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career advancement. If you are a dedicated professional with a passion for delivering excellent customer service, we would love to hear from you.

Please note that all positions at our company are paid, including internship positions.

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 15/04/2024
Reference ID: Call Center Supervisor
Expected start date: 04/04/2024