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Macmillan Welfare Rights Officer

7 months ago

Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

Now more than ever, people living with cancer are contacting our Macmillan Information and support centres for advice relating to the rising cost of living, so to meet this need we are expanding our newly merged team across LUFT.

In this role, you will work as a Welfare Rights Officer as part of a small team, using your in-depth knowledge of the welfare Benefits system and be able to deliver specialist welfare rights advice and support to people living with and affected by cancer as well their relatives/carers, health and social care professionals. This role will provide support, advice and information to help people affected by cancer to maximise their income.

Help services users to challenge benefits decisions and to prepare supporting them in preparation for tribunals if appropriate.

You will manage the day-to-day work priorities of referrals and your case load.

You will receive referrals via the Macmillan Information and support centres, which may be direct referral from service users or from Cancer teams within the Trust / community.

Service users are given a choice of where they would prefer to be seen, have contact with you. Therefore, you may be required to visit wards or meet service users on site at any of the LUFT trust site centres. To do this you can chose to use the Trust internal transport service should you wish to do so.

To provide dedicated consultancy services to the Macmillan Information Service/STHK Cancer Nurse Specialist teams on matters relating to living with a diagnosis of cancer and its impact on people’s lives.
Sep 2022
To provide training for team members where appropriate on matters relating to living with a diagnosis of cancer and the impact on people’s lives.
To ensure that all client work is entered onto the Macmillan Information Centre recording system and that all records are accurately maintained and kept up to date for the purpose of continuity of case work and information retrieval.

To prepare clients for and advocate on their behalf at tribunals, reviews etc.
To participate in the Macmillan / review of services process as necessary.
Refer clients on to colleagues or other agencies as appropriate for specialist help with issues that fall outside the remit of the service including housing, debt and employment.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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To support and provide information to the line manager to enable the continued development of the Macmillan advice worker in meeting the needs of the client.
- Attend user group meetings as required and work with the line manager in regular service reviews
- To work with the line manager to ensure through supervision that Macmillan Welfare Benefits Advice maintains national standards.
- To assist the line manager in ensuring that performance targets are met, including maintenance of relevant statistical information as required by the Manager & Trust.
- To develop and sustain effective working relationships with other voluntary, community, faith and statutory organisations working with the client group, network with other professionals in the advice work field and represent the project at meetings with other agencies as appropriate.
- Attend with the line manager and participate in any relevant forums as detailed by Macmillan Cancer Support.

ADMINISTRATIVE RESPONSIBILITIES
- To maintain detailed statistical information as required by and in a format determined by the line manager so as to monitor and evaluate the service. To work with the line manager to design effective publicity material and to actively promote the service through appropriate methods.
- To follow the policies/procedures stated in the Trust and Macmillan guidelines.
- To provide to the line manager all relevant information for report production. Including the progress of the service in achieving its aims and objectives and outcomes in line with its performance targets.
- To be largely self-administrating, demonstrating excellent time management skills.
- The collection of all information necessary to meet the monitoring and evaluation requirements of management and funder.
- To record and note all r