Losses Supervisor

**Description**:
**Losses Supervisor**

**Location**:Wimbledon, London**

**Type: Full-time, Perm**

**Hours: Monday - Friday - 40 hours a week (8am - 5pm)**

**Salary**:£26.748 per annum**

Our client is one of the Leading Catering and Event companies throughout the UK and Europe.

They create stunning event environments, including some of Britain's top PLCs, blue chip companies, exclusive venues, event caterers, stately homes and secure premises.

**Main Purpose of the Role**:

- Liaise with various departments to ensure the smooth running of the business.
- Work with warehouse, transport, sales admin, and finance team to fully leverage the capabilities of the organisation to manage and record the losses of equipment.
- Monitor and communicate with customers to provide a seamless service.
- Supporting and monitoring and processing manual and/or electronic losses paperwork generated by the operations departments and input key data into the hire system as losses.
- Checking of returns against stock items hired and processing losses in accordance with the company’s losses procedure to produce losses invoices/credits.
- Resolve any customer issues/disputes in a professional and timely manner whilst following all relevant internal procedures.

**Key Responsibilities**
- Compile all manual / electronic paperwork from checkback and transport departments to produce correct losses notifications and hire invoices required within set time frames.
- Complete a daily check sheet of orders completed, liaising with Goods in Manager to ensure no delays on the notification and invoicing processes.
- Process losses on our hire system and send out losses notifications to customers.
- Process, monitor, and allocate extra equipment returned from clients, ensuring that credits are raised in good time to ensure accurate stock levels are maintained.
- Liaise with customers and internal departments to resolve customer queries or losses disputes.
- Linen - monitor losses and credits, liaising with Goods in Manager and linen supplier daily.
- Investigate losses that look incorrect or excessive with the Goods in Manager.
- Process linen losses in TSS and send out relevant documentation.
- Carry out weekly check and approval of linen invoices for finance team.
- Book new jobs on for losses collections to be completed detailing all relevant information.
- Provide support to the sales administration team during busy periods.
- Adhere to the systems and processes to ensure a consistent work-flow.

**Knowledge Required**:

- IT skills to intermediate level in Microsoft SharePoint, Teams, Word, Excel and PowerPoint
- Able to form and maintain effective working relationships (internal & external)
- Customer services or administration background.
- Ability to learn the various software programs used within the business.
- Good organisational skills
- Excellent attention to detail
- A willingness to accept active participation in communication with operational departments and a passion for customer service
- Excellent communication skills(Oral, Written & Listening)
- Ability to work “outside the norm" and “multi-task” to ensure business demands are met.
- Ability to maintain high performance levels under pressure
- Ability to gather information and quickly, accurately identify the causes of problems in work related activities and processes. Organised and disciplined.
- Ability to plan and organise own use of time, meets deadlines, and does not have to rely on the last minute.