Family Time Contact Supervisor

7 months ago

Gillingham, United Kingdom Family Action Full time

**About us**

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. Family Action’s values, which underpin Family Action’s mission of ‘building stronger families’ by being people focused, reflecting a ‘can do’ approach, striving for excellence in everything we do, having mutual respect for everyone we work with, work for and support through our service.

**What will we offer you?**

We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; AccessAbility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.

You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organization that values your opinion, encourages learning and has the needs of children and families at its core.

**Family Time Contact Supervisor**, Children’s contact service, Gillingham, Kent

**Various hours available**: from 20 hours per week(part time), up to 37 hours (full time)

Grade 2 (lower) point 11 - 15: Starting at £21,196 for Full time, (£11,457.30 pro rata per annum - based on 20 hours per week)

Permanent contract plus the possibility of overtime

**Summary of Role**:
As a Contact Supervisor, you will ensure that families are welcomed and supported when in the Supervised Contact Centre, this could also inlcude community settings and other appropriate venues as required.

You will have an open-minded, flexible and caring approach towards children, parents and other family members who are attending supervised contact. Our aim is to provide a happy and positive experience for children, young people and their families. You will therefore ensure that children and young people are kept safe and that their emotional wellbeing is prioritised at all times.

You will ensure the welfare of children and young people is at the forefront of the team’s work and ensure that Family Action and Medway’s safeguarding procedures are followed. You will provide an opportunity to support parents to maintain positive relationships with their children. Where required, you will oversee practical and emotional support for parents building a trusting relationship with them; this will help to make supervised contact sessions a positive experience for the children. Where contact is between the wider family group e.g., sibling contact, you will ensure the needs, preferences and experiences of all attendees are considered and supported.

**Your skills**
- You will be educated to level two or above (or working towards) with a recognised professional qualification in social work, health, education, early years, youth work or equivalent, and evidence of a commitment to continuing learning and professional development.
- You will have excellent communication skills including the ability to work with families in conflict, build their trust and respect, and recognize the importance of remaining impartial, objective and focused on the needs of the child/children/young person at all times.
- You will be able to demonstrate an understanding of safe working practices, risk assessment and risk management.
- You will have good planning and excellent report writing and record keeping skills.
- You will be a team player who is flexible, and enthusiastic about being an integral part of a newly formed and aspirational team which is focused on the Family Action values of Can Do, Excellence, Mutual Respect and People Focus
- You will be able to work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required, including working flexibly to meet opening hours of the centres, (maybe inclusive of evenings and weekends).
- You will have previous experience of working with Children and Families.

**Job Types**: Full-time, Part-time, Permanent

Pay: From £22,546.00 per year

Exp

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