Customer Service Executive

4 months ago

Haywards Heath, United Kingdom Petcover EU Limited Full time

**Holiday**: 25 days (plus UK bank holidays)
**Hours of Work**: 37.5 hours per week
**Location**:Office based - Haywards Heath, West Sussex

**Job Overview & Responsibilities**
Looking for a new challenge?
A challenge that includes a daily mix of customer service, sales and administration?

An exciting opportunity has opened for an individual to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business and brands across the UK and Europe.

This is a varied role that includes sales, customer service and administration.
- Answer and resolve customer queries and demonstrate ownership of the task
- General policy administration
- Pro-actively follow up insurance enquiries to convert to an insurance policy
- Ensure customer satisfaction is exceeded
- Produce high quality documentation and maintain records on our systems
- Comprehensive knowledge and understanding of the company products
- Identify trends and areas for improvement with a solution-based attitude
- Share knowledge and expertise with colleagues
- Ensure company and regulatory policies are complied with
- Undertake regular learning and development in line with company and FCA requirements

**Skills & Experience**:

- Experience within a customer facing / support role
- Good general education, including GCSE’s (or equivalent) in English and Maths.
- Customer focussed - a passion for customer service and exceeding expectations
- Strong verbal and written communication skills
- Positive ‘can do’ attitude
- Team player
- High attention to detail
- Excellent prioritisation and time management skills
- Competent with ICT and keen to learn and develop new systems
- A love of pets

**Company Overview**

Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Haywards Heath, West Sussex: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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