Customer Relations Colleague, Based Leeds 12

2 weeks ago


Leeds, United Kingdom Avnet Full time

Farnell
- Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

We are recruiting for full time, permanent colleague to join our Customer Relations team based in Leeds 12. Easily accessible and on the outskirts of Leeds City Centre, this is a fantastic opportunity to join a professional and friendly team providing a world-class customer experience.

Knowledge of Electronics is not needed, just the passion for learning and enjoyment of building long term relationships with customers.

We are looking for a new colleague who is self-motivated and has the drive and energy for continuous self-development, someone who enjoys learning and the challenge of working in a fast moving environment predominantly with business customers.

If you are looking for a new career opportunity within a professional but fun and fast-paced environment, then this role is for you Full training will be provided.

What will you be doing?
- Handling of inbound online and offline requests, within agreed service levels (including first contact resolution and adherence to compliance processes).
- Delivering Service Excellence through efficiency, accuracy and full utilization of customer service skills when processing orders and dealing with customer enquiries
- Driving own continual development, building and/or maintaining product, customer and industry knowledge.
- Ensuring data is complete and accurate, updating internal systems as required.
- Dealing with a variety of pre and post order customer questions.
- Identifying, investigating and participating in opportunities for continual improvement within the department.
- Ensuring customer complaints are resolved fairly and effectively to the satisfaction of the customer.

What skills do you need?
- Excellent English verbal and written skills.
- Able to work effectively in a fast paced environment, remaining calm, focussed and effective with both internal and external customers.
- Good Computer literacy with excellent keyboard skills.
- Results-oriented.

Why Join Our Team?

Our people make the difference, relationships matter. Our people are the most critical component of our long-term success. For over 100 years, the most common answer our employees have given to "What’s your favorite part about working for our business?" is, "the people." Not working on space shuttles. Not bringing the newest AI-powered IoT innovations to market.

Our true success doesn’t come from products. It comes from people. People like you

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

, Asia applicants

, EMEA applicants

- Job Applicant EMEA Imprints



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