Arc Specialist

A career without limits
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As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

**The role**:

- ARC Specialist - Flight Control_

In this exciting role you will support our airports worldwide with flight management. You are the first point of contact for all ARC airports, resolving issues efficiently and you support our offshore service providers with help, advice and guidance. You will provide entry requirement guidance to our front line airport colleagues and deliver a seamless customer service experience 24/7, 365 days per year.

**What you’ll do**:
You will be the first point of contact for Heathrow Airport colleagues and for all Worldwide ARC airports, resolving any problems efficiently. You will provide entry requirement support and guidance to our front line airport colleagues, as well as tracking disrupted customers and ensuring appropriate resolution is provided.

**What you’ll bring to British Airways**:
We are looking for proactive, and positive individuals who are resilient in difficult situations. Applicants should be able to work independently but also as part of a team. As well as being able to follow procedures and understand the importance of safety and compliance within the aviation industry. Knowledge and understanding for IATA regulations for denied boarding, downgrades and misconnections is desired but not essential.

**Your experience**:
Operational Airport Experience

Willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year
- _**What we offer**:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

**Inclusion & Diversity**

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.
- NB. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities._