Order Processor

**Order Processor / Customer Service Administrator**

**Great work / life balance**

**Swinton**

**£22,000 - £25,000**

Our client, a supplier of FMCG products to a global customer base now has an excellent opportunity for an Order Processor / Customer Service Administrator to join their friendly team in Swinton.

**Overview of role**:

- To raise, manage and invoice all orders for the UK sales team
- To raise, manage and invoice all UK transport
- To support the UK sales team with all their customer enquiries, new line forms, item details and any additional requests
- To liaise directly with customers with all orders and queries

**Duties include**:

- Raise all orders on SAP system received from UK sales team and UK customers
- Manage all UK orders raised on the SAP system - including back orders / customer forecasts
- Liaise with customers and sales team with all order updates and support where required
- Update SAP system with open orders to delivery notes once goods have left the UK Warehouse
- Update SAP system with open delivery notes to invoices once POD is available on the transport website
- Manage EDI systems for all customers when required
- Raise all transport orders on the transport system, sending pallet labels to the warehouse and tracking the orders when the goods are due to be delivered
- Working closely with the transport company to ensure deliveries are complete and helping with any queries
- Working closely with the warehouse sending all orders and ensuring that all days are within the daily picking limit
- Supporting UK sales team for orders delivered within the UK, completing all requests, new line forms, item dimensions and general queries
- Investigate UK orders over-deliveries / shortages where applicable
- Process invoices and credit notes where applicable for all UK orders

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person