Mortgage Broker Representative

4 days ago

London, United Kingdom Metro Bank PLC Full time

**Team** Mortgages

**Location** Holborn Office

**County** Central London

**Ref #** 21560

**Closing Date** 09-May-2024

We have been awarded the “Most Loved Workplace” At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

**What you will do**:

- Our Mortgage Broker Representatives are the voice of Metro Bank for the mortgage broking community, and are responsible for delivering excellent service to all of our intermediary partners
- Manage daily inbound calls from brokers regarding new and existing cases as well as registrations and supporting with any technical queries
- Act as point of contact between brokers and the mortgage underwriting and operations teams
- Ensure the AIP tracker is up to date daily, and sent to telephone BDMs to follow up on any AIP referrals
- Ensure broker liaison tasks are up to date daily, proactively contacting brokers as required
- Working with a large variety of teams and key stakeholders across the bank, to ensure smooth running of the Helpdesk in line with our SLAs
- This role can be based from our Holborn, Watford or Reading office (2 days per week in office). We are also able to consider part-time hours for this role. Our Recruiter will be happy to discuss further during any screening call

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

**What you will need**:

- Excellent experience within a mortgages role, with clear mortgage product and policy knowledge
- Excellent knowledge and experience from a customer facing role within the mortgage industry
- Strong communication skills, able to work well on your own and with a team and use initiative
- Knowledge of compliance, risk and how to treat vulnerable customers fairly
- Fantastic telephone manner, confident managing both inbound and outbound calls
- An ability to own customer issues through to quick resolution or by bumping up to the most appropriate colleague or team where necessary
- Ideally CeMAP qualified or similar
- To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

**Our promise to you**
- We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions)
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible - in this role you will be in office 2 days per week. This role can be based from our Holborn, Reading or Watford office, please speak to the Recruiter for more information
- This role can also be offered on a part-time basis - our Recruiter will be happy to discuss further during any screening call

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