Air Conditioning Technical Support Leader, Air

4 days ago

Weybridge, United Kingdom KOTRA London Full time

Our client **_LG Electronics UK_**is recruiting **Air Conditioning - Technical Support Leader**_ and _**Air ConditioningHAVC Academy Instructor**_to join their business in the UK._

** Location_: _Velocity 2, Brooklands Dr, Weybridge, KT13 0SL, United Kingdom**
---------------------------------------------------------------------------------------- **1. PURPOSE OF THE JOB**
- Occupational category_:_

**_1) Air Conditioning - Technical Support Leader - 1 person_**
**_2) Air Conditioning HAVC Academy Instructor - 1 person_**
- Personnel: 2
- Foreign language skills: English must be fluent.

**2. KEY ACCOUNTABILITY**

**_Main work: Role & Responsibilities_**
- Lead the training & education regarding air conditioning products such as VRF (variant refrigerant flow) system and ASHP (Air Source Heat Pump) to build up the fine technical infrastructure of LG’s authorized engineers in the UK.
- Support the technical team of field engineers to deliver on-site support and consultation to customers including system commissioning, customer support, and implementing corrective and preventative action plans
- Ensure best in class levels of technical documentation are available to customers and AS colleagues
- Manage the training academy and resources ensuring materials are updated and optimal utilisation
- Achieve set and agreed KPIs as discussed with the department leader
- Provide effective and detailed reporting of all technical supporting team and service activities as and when required
- Liaise with other departments to help resolve payment disputes when required, to assist in new product introduction with relevant stakeholders and end of life management to optimise levels of inventory

**_Other working conditions: Skills, Education & Experience_**
- Solid relevant experience, preferably gained from a reputable manufacturer. Engineering or other relevant technical based qualifications are desirable
- Proven effective leadership and management skills
- Good technical and product awareness, including product development and business planning. Good understanding of all relevant legislations. Mechanical Engineering degree will be recommended.
- Excellent interpersonal and communication skills
- Experience of working within a performance management environment - KPIs and Service Level Agreements
- Highly focused and capable of sustaining a fast pace in a dynamic environment
- Able to constructively challenge and improve existing practice
- Completer finisher, able to be resilient to drive issues through to a successful customer-focused solution
- Good judgement, able to make practical and realistic decisions within scope of responsibility
- Proven commercial acumen and ability to achieve commercial objectives
- Proficient in Microsoft Office including PowerPoint and Excel

**3. SALARY & BENEFITS**

**_Right to Work - To be considered for this role, applicants must already possess the right to work legally in the United Kingdom. Depending on experience, obtaining visa might be negotiated.*_**
- VISA: Work Visa / **_Holders of a visa that allows them to work legally in the UK_**:

- Annual Salary:
1) Air Conditioning - Technical Support Leader - £45k - £60k

2) Air Conditioning HAVC Academy Instructor - £45k - £60k + Annual Bonus*
- Recruitment: Full Time/ Permanent
- Working hours: 7.5 hours/ 5 days
- Schedule: Monday
- Friday 9:00am to 5:30 pm
- Holiday: 25 days (+ Public Holidays)
- Benefit:
1) 9% Employer Contribution into your Pension

2) Life Assurance

3) Private Healthcare (including optical & dental) for you and your family

4) 25 days’ Annual Leave (+ Public Holidays)

5) Staff Discount

6) Subsidised Cafeteria
- Recruitment period: ASAP
- Recruitment due date : ASAP

**4. PROCESS**
- 1st: Document review (Written review of submitted documents such as resume, self-introduction letter, and certificate)
- 2nd: Interview (comprehensive evaluation of skills required for job performance through interview and foreign language evaluation)
- 3rd: task based test evaluation

**5. CHALLENGE**
- LG Electronics was established in 1958 and has since led the way into the advanced digital era thanks to the technological expertise acquired by manufacturing many home appliances such as radios and TVs.

**_Introducing Company_**
- LG Electronics is committed to providing commercial electronic products that help businesses perform better. We offer a wide range of products, including information displays, digital signage for advertising, commercial system air conditioners, VRF systems& tailored solutions for different vertical markets. Find out more about our commercial electronic products today. Contact your local LG representative for more information.
---------------------------------------------------------------------------------------- **Visa : Work Visa /Holders of a Visa that allows them to work legally in the UK**

**A copy of ID and Visa will be requested before the interview**

**Note**:This job description summarises the main aspects of the job, but does not cover all the duties that the jobholder may be required to perform. This document is intended to enhance the understanding between the Manager and the employeeand may be changed/amended as the job/business needs require.

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