Retail Assistant
5 months ago
We are seeking a dynamic and customer-focused Retail Assistant to join our team at a reputable carpet & flooring store in Cardiff. As a vital member of our team, you will assist customers in selecting carpets, rugs, and various wall and floor coverings, providing exceptional service and contributing to the store's success.
Key Responsibilities:
- Welcome and engage customers as they explore our selection of carpets, rugs, and wall and floor coverings.
- Provide detailed product information on our range of carpets, rugs, wallpaper, flooring, and other coverings, including materials, designs, and installation options.
- Help customers choose products that match their style preferences, enhance their decor, and meet their functional needs.
- Measure spaces accurately to estimate the quantity of carpet, rugs, or coverings needed and provide pricing quotes.
- Efficiently process sales transactions using our point-of-sale (POS) system, handling payments and issuing receipts.
- Maintain appealing displays of carpets, rugs, and coverings to showcase a variety of styles, colors, and textures.
- Coordinate with the installation team to schedule fittings, deliveries, and installations for customers.
- Handle customer concerns and complaints professionally, ensuring timely resolution and escalating complex issues to the store manager if necessary.
- Stay informed on industry trends, new products, and promotions to provide customers with informed recommendations and enhance their shopping experience.
Qualifications and Skills:
- Previous retail experience, preferably in carpet, rug, or flooring sales.
- Excellent communication and customer service skills.
- Knowledge of carpet and covering materials, patterns, and installation techniques.
- Ability to accurately measure spaces and provide pricing estimates.
- Proficiency in using POS systems and basic computer skills.
- Team player with a positive attitude and a passion for interior design.
- Flexibility to work weekends and holidays.
To apply, please submit your resume. Join our team and be a part of creating beautiful and functional living spaces for our valued customers
**Job Types**: Full-time, Permanent
Pay: Up to £12.00 per hour
Expected hours: 42 per week
**Benefits**:
- Company pension
- Employee discount
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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