Retail Customer Service Csm 15hrs
5 days ago
At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself,building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.
**What do you need to be successful?**
- You must be **18 years old or over** to work in one of our betting shops.
- Passion for delivering great customer service
- The ability to build positive relationships and communicate effectively
- Self-motivated with strong organisation skills
- Happy to work autonomously or part of team
- Be adaptable and a quick learner
- Ability to deal with tough situations in a calm and professional manner
**What we do**
We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading ResponsibleGambling and Self-Exclusion Guidelines and implementing Think 21 at all times.
We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.
In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitability
**Benefits and Development**:
- Performance based cash incentives paid every pay run
- Annual Shop performance related bonus up to £500
- Discounts to over 500 different retailers
- Pension Scheme & Annual share save
- 2 days Induction session to give you the best start when joining the business
- All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues
- Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development
- An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.
**Working Patterns
-
Customer Service Advisor
2 weeks ago
Londonderry, United Kingdom EE Retail Full timeAbout the Role">We're seeking an experienced Retail Advisor to join our team at EE Retail. As a key member of our store staff, you'll be responsible for providing top-notch customer service and driving sales growth.">Key Responsibilities">Engage with customers, respond to queries, and resolve issues in a professional and courteous manner.Meet or exceed sales...
-
Retail Advisor
1 month ago
Londonderry, United Kingdom EE Retail Full timeWorking Hours: 12 Location: Londonderry Salary: £12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.If you’re a...
-
Retail Advisor
1 month ago
Londonderry, United Kingdom EE Retail Full timeWorking Hours: 12 Location: Londonderry Salary: £12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.If you’re a...
-
Retail Advisor
1 month ago
Londonderry, United Kingdom EE Retail Full timeWorking Hours: 12Location: LondonderrySalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services. If you’re...
-
Retail Advisor
1 month ago
Londonderry, United Kingdom EE Retail Full timeWorking Hours: 12Location: LondonderrySalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services. If you’re...
-
Retail Advisor
1 month ago
Londonderry, United Kingdom EE Retail Full timeWorking Hours: 12Location: LondonderrySalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services. If you’re...
-
Retail Customer Experience Specialist
1 month ago
Londonderry, United Kingdom BMRetail Full timeAbout this Role: We're looking for a Part-time Customer Service Advisor to join our team at B&M Retail's Castle Street store in Strabane. This is a fantastic opportunity for someone who enjoys working in a fast-paced retail environment and is passionate about delivering exceptional customer service.The ideal candidate will have:Strong communication and...
-
Retail Supervisor
1 week ago
Londonderry County Borough, United Kingdom FD Exchange Ltd ta CeX Full timeJob Title: Retail Supervisor - Customer ServiceAbout the RoleAs a Retail Supervisor - Customer Service at FD Exchange Ltd t/a CeX, you will play a vital role in driving sales growth and improving customer satisfaction. Your primary responsibilities will include leading, training, and motivating your team to deliver outstanding customer service, as well as...
-
Customer Service Expert
2 weeks ago
Londonderry, United Kingdom Home Bargains Full time**Role Overview:** As a Customer Service Expert at Home Bargains, you will be responsible for delivering outstanding customer service, resolving customer complaints, and maintaining high standards of store appearance and organisation.**Key Responsibilities:Provide exceptional customer service and resolve customer complaintsMaintain high standards of store...
-
Retail Sales and Service Trainee
1 week ago
Londonderry, United Kingdom Inspiro Learning Full timeCompany Overview: At Inspiro Learning, we believe that everyone deserves the chance to succeed. As an Apprentice Optical Retail Assistant, you will be part of a dynamic team that is committed to delivering exceptional service and support to our customers.Salary: This exciting opportunity comes with a competitive salary of £26,500 - £31,000 per annum, which...
-
Customer Service Specialist
3 months ago
Londonderry, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Derry, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers...
-
Retail Advisor
1 month ago
Londonderry/Derry, United Kingdom Ee Retail Full timeWorking Hours: 12 Location: Londonderry Salary: £12.34 p/h plus 20% on target commission Everyone's welcome at an EE store.This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.If you're a...
-
Customer Service Associate
2 weeks ago
Londonderry, United Kingdom Curry's Spar Full timeJob OverviewWe are seeking a highly motivated and enthusiastic Customer Service Associate to join our team at Curry's Spar. As a key member of our Deli team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.You will work closely with our experienced team members to maintain high...
-
Customer Service Representative
2 months ago
Londonderry, United Kingdom beBee Professionals Full time £20,000 - £30,000beBee Professionals is seeking a highly motivated Customer Service Representative to join our retail team in Derry, United Kingdom. The successful candidate will have excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:Deliver exceptional customer service and support the store's day-to-day operations.Assist...
-
Customer Service Representative
2 months ago
Londonderry, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Derry, we're seeking enthusiastic individuals to fill the role of Customer Service Representative. This position involves delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational...
-
Customer Service Representative
2 months ago
Londonderry, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent service and support to our customers at beBee Professionals in Derry. The ideal candidate will engage with customers, participate in operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in...
-
Customer Experience Representative
4 weeks ago
County Londonderry, United Kingdom Ee Retail Full timeThe Role">We're seeking an enthusiastic and empathetic individual to join our Retail team as a Customer Experience Representative. As a key member of our store staff, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Your Key Responsibilities:To engage with customers, understand their needs, and provide...
-
Customer Service Support Associate
1 month ago
Londonderry, United Kingdom BMRetail Full timeB&M Retail is currently recruiting for a Customer Service Advisor to work at their Castle Street store in Strabane. This is a part-time position with 12 hours of guaranteed work per week. The role requires strong communication skills, attention to detail and the ability to work in a fast-paced retail environment.We value candidates who are friendly,...
-
Customer Service Associate
2 months ago
Londonderry, United Kingdom beBee Professionals Full time £20,000 - £30,000As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Derry, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...
-
Part-time Advisor in Customer Services
1 month ago
Londonderry, United Kingdom BMRetail Full timeJob Overview: B&M Retail is seeking a skilled Customer Service Advisor to join their team at Castle Street in Strabane. This part-time role offers a unique blend of customer-facing skills and business acumen.The successful candidate will:Provide exceptional customer service, ensuring a positive shopping experienceWork collaboratively with colleagues to...