Visa Documentation Agent

6 months ago


Birmingham, United Kingdom TLScontact UK Full time

**Customer Service Representative**

**Salary** - £23,000 - £27,000 (OTE) + Benefits, Bonus & Travel allowance

**Location** - Birmingham

**Working style** - Office based + Varying shifts - (Monday - Sunday)

Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you're in the right place

**Why Join Us?**

Recognised as a Great Place to Work for two consecutive years, we're expanding our operations in London and seeking enthusiastic Customer Service Representatives to join us at our newly revamped offices in South-West London.

**What You'll Do**:
As a Customer Service Representative, you'll be the first point of contact for our applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include:

- Following an established and defined filing and administration process, guided by a computer-based system
- Engaging with applicants to deliver outstanding service and support.
- Maintaining accurate records and following administrative processes diligently.
- Ensuring professionalism and a friendly demeanour at all times.

**Required Skills and Experience**:

- Administrative proficiency with computer systems.
- Strong communication and interpersonal skills.
- Prior customer service experience, preferably in a client-facing role.
- Ability to build rapport and maintain relationships with diverse clientele.
- Attention to detail and the ability to work autonomously.
- Self-motivation and reliability, with excellent time management skills.

**What We Offer**:

- Starting salary of £23,800 during probation, rising to £25,000 post-probation
- KPI-based bonus + Travel allowance
- Generous holiday allowance, including additional leave and bank holidays.
- Comprehensive benefits package, including pension, sick pay, and talent development opportunities.
- Company-sponsored social events and team-building activities.
- Cycle to work scheme, travel allowance.
- Recognition programs, including Employee of the Month and Top Agent rewards

At TLScontact, we're proud to foster an inclusive work environment where diversity is celebrated and valued. We're committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.

Please note that all successful applicants will be required to undergo an enhanced level Criminal Record disclosure.
- **Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.**_

Please find below our Privacy Notice for Recruits:
**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1111



  • Birmingham, United Kingdom Aston University Full time

    Aston University is seeking to appoint an experienced Senior Visa Compliance Officer to join the Visa Compliance team. As a senior member of the Visa Compliance Team, you will play a crucial role in upholding our commitment to ensuring the highest standards of compliance with the UK Visa and Immigration (UKVI) regulations within the context of Higher...

  • Estate Agent Assistant

    7 months ago


    Birmingham, United Kingdom John Miller Full time

    **'''Job Overview'''** We are seeking a confident and personable individual to become a valuable member of our team in the role of a Estate Agent Assistant. In this position, you will offer administrative assistance to our agents and help oversee daily activities. This role is an excellent opportunity for those who are eager to launch their career in the...

  • Customer Service Agent

    6 months ago


    Birmingham, United Kingdom Pertemps Network Group Full time

    **Customer Service Agent**: - 0471098081 Applicants **£11.67 Per Hour** - Full Time**Temporary** **Birmingham, West Midlands** **Customer Service And Call Centre** **Job Description**: - We are recruiting for Customer Service Agents for our client who are the world’s leading provider of ground and air cargo services, who are committed to delivering...


  • Birmingham, United Kingdom Pertemps Network Group Full time

    **Customer Service Agents**: - 063758443 Applicants **£11.67 - £12 Per Hour** - Full Time**Temporary** **Birmingham, West Midlands** **Customer Service And Call Centre** **Job Description**: **Customer Service Agents** We are recruiting for Customer Service Agents for our client who are the world’s leading provider of ground and air cargo services,...


  • Birmingham, United Kingdom Three 2 Six Full time

    Three2Six is a real estate agency platform designed specifically for top performing sales and letting agents to help them transform into businesses by providing all the systems, tools and technology you need to create, grow and power your own businesses, without the cost, time, or risk. We understand good people can always recognise and are drawn to success...

  • Site Agent

    4 weeks ago


    Birmingham, United Kingdom CV-Library Full time

    Balfour Beatty VINCI is working with a range of organisations to design and build 90km West Midlands stretch of HS2 - Britain’s new high speed railway. Our work is essential to enable HS2 trains to travel between London and Birmingham as well as continue their journey up to Manchester. It’s an incredibly exciting time to join us - we’re at...

  • Fraud Agent

    6 months ago


    Birmingham, United Kingdom Parkside Recruitment Full time

    **Temp to perm contract - The hours are 35 hr per week and working weekends may be expected.** **Fraud Agent Responsibilities**: - Review established detection system-generated alerts to identify fraudulent activity related to transactions, compromised accounts, and account openings - Determine action required based on established procedures to protect the...


  • Birmingham, United Kingdom Expeditors Full time

    Job Description Major Duties and Responsibilities Ensure smooth and timely customs process flow Ensure accurate and timely data entry into our operational system Track and Trace Custom files and reporting Ensure accurate and timely client billing Understand all the elements of the import and export customs Desk Level Operating Procedure and...

  • Site Agent

    1 week ago


    Birmingham, United Kingdom The Resolute Group Full time

    Site Agent - Structural Working on a major works project leading a section of the works, according to a specific discipline. Management of a team of Section Engineers, Site Engineers within same discipline. Salary: Up to £65k p/a + Car Option + Lodge (Further than 55+ miles) Location: Birmingham, West midlands Role Description: Reviews Method...

  • Site Agent

    4 weeks ago


    Birmingham, United Kingdom CV-Library Full time

    Site Agent - Structural Working on a major works project leading a section of the works, according to a specific discipline. Management of a team of Section Engineers, Site Engineers within same discipline. Salary: Up to £65k p/a + Car Option + Lodge (Further than 55+ miles) Location: Birmingham, West midlands Role Description: Reviews Method...


  • Birmingham, United Kingdom CV-Library Full time

    Site Agent Role Summary Role Purpose To lead and oversee a section of the works within a specific discipline, managing a team of Section Engineers and Site Engineers to ensure the successful delivery of project objectives on HS2 in Birmingham. Dimensions Financial: Identifies changes in work scope and assesses their commercial and contractual...

  • Site Agent

    4 weeks ago


    Birmingham, United Kingdom Balfour Beatty- Vinci Full time

    Balfour Beatty VINCI is working with a range of organisations to design and build 90km West Midlands stretch of HS2 - Britain’s new high speed railway.Our work is essential to enable HS2 trains to travel between London and Birmingham as well as continue their journey up to Manchester. It’s an incredibly exciting time to join us - we’re at peak...

  • Reservations Agent

    6 months ago


    Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    **The Grand Hotel, Birmingham**: **Reservations Agent**: We have an exciting and rare opportunity to join our Reservations team. In this role you will be assisting guests on the phone whilst they are making bookings for the hotel and providing them with a warm and welcoming experience and anticipating their every need. You will be a strong communicator and...

  • Sub Agent

    6 months ago


    Birmingham, United Kingdom Balfour Beatty Vinci Full time

    Are you looking to progress your career by working on Britain’s biggest construction project? Balfour Beatty VINCI is working with a range of organisations to design and build 90km West Midlands stretch of HS2 - Britain’s new high speed railway.. Our work is essential to enable HS2 trains to travel between London and Birmingham as well as continue their...


  • Birmingham, United Kingdom Luminous Logic.co.u Full time

    Are you a highly organized and customer-focused individual looking for a remote work opportunity that combines customer service with administrative tasks? Do you thrive in a dynamic and fast-paced environment? We are seeking dedicated individuals to join our team as Remote Customer Service Agents/Administrative Support. In this unique role, you will be...


  • Birmingham, United Kingdom Expeditors Full time

    Job DescriptionMajor Duties and ResponsibilitiesEnsure smooth and timely customs process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Custom files and reportingEnsure accurate and timely client billingUnderstand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret...

  • Customer Service Agent

    2 months ago


    Birmingham, United Kingdom CV-Library Full time

    Customer Support Agent   We’re looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?   Our Customer Support team covers the opening hours of the contact centre,...

  • Business Broker

    6 months ago


    Birmingham, United Kingdom Christie and Co Full time

    **Business Agent / Business Broker / Sales Negotiator for Retail & Leisure Businesses** **Who are Christie & Co?** We’re the leading specialist advisor for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare, healthcare, convenience retail, leisure and medical. **Where we work** We employ the largest team of sector...


  • Birmingham, United Kingdom Managing Agent Full time

    We are seeking a highly organic ed and detail-oriented Administrator to join a commercial property consultancy. - Ensure the highest standards of building management for clients and tenants through the management and continuous review of contracted services - Monitoring the Health & Safety system and obtaining documentation - Supporting FM’s with purchase...


  • Birmingham, United Kingdom James Lambeth Limited Full time

    Site Agent (Earthworks) Location: Hampshire, UK Recruiter: James Lambeth The Opportunity: We are seeking a highly motivated Site Agent to join a major civil engineering and earthworks project in Hampshire.Reporting to the Project Manager and Contract Manager, the successful candidate will thrive in an environment that values self-motivation and practical...