Linen Porter
6 months ago
**The Grand Hotel, Birmingham**:
**Linen Porter**:
As a Linen Porter you work within the “heart of the house” bring your personality and flair to provide a warm, always welcome friendly service to our guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again achieving Grand standards.
This role is for 40 hours per week covering weekdays and weekends
**What you will do**
- Ensure linen deliveries are dispatched to the correct department, checked, counted and clarified against delivery notes
- To inform Management of any discrepancies or soiled items on daily delivery ASAP
- To manage the daily dry cleaning documentation for both staff & guest
- Manage the linen store rooms - ensuring rotation of stock, presentation standards of linen storage, ensuring storage is compliant with H&S
- Ensure all floors on your section are kept free of soiled linen at all times
- Work alongside the rest of the housekeeping department to make sure all guest requests are met e.g. extra beds, cots etc.
- To complete an end of shift floor walk round the resort ensuring all corridors are linen & trolley free. Store rooms left tidy, all fire exits are free from linen, extra beds & cots
- To work productively taking ownership of time management to ensure completion for cleaning of all areas
- Comply with, and champion, all health and safety regulations
- Contribute to creating a warm and welcoming environment for our guests and colleagues
- Be yourself
- Warm and genuine nature, someone who can make people feel at ease
- To be able to confidently, clearly and politely pass information to all guests
- Team player
- Strong organisational and time management skills
- Strong communication skills
- Previous experience is not essential, but must be willing to learn
- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities - including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Uniform provided
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
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