Blue Planet- Advanced Technical Support

3 weeks ago

London, United Kingdom Ciena Full time

Ciena, "Advance Technical Support Team", has a vacancy in **EMEA Region** for an Advance Technical Support Engineer with a strong software background to join the Blue Planet Global Support Team.

This role also requires experience in writing shell scripts in Unix to automate tasks or create alarms as required, troubleshooting performance-based issues, provide suggestions as required as well as work with internal engineering teams to provide fixes for reported issues.

**Duties & Responsibilities**:

- Respond to internal JIRA requests for assistance, take ownership of tickets and work with internal teams to provide resolution and assistance.
- Main focus is supporting local developers in current timezone, occasional off/late hours and weekend hours required.
- Raise issues with engineering teams as required to get issues resolved and solutions unblocked for delivery to the customer.
- Come up with workarounds to minimize Customer dis-satisfaction with functionality shortcomings.
- Bring feedback back into Account/PLM/R&D community to help improve product functionality in future releases.

**Skills**:

- Detailed-oriented with strong analytical and problem resolution skills.
- Expert monitoring and debugging skills to collect all the needed information with mínimal access and provide information to engineering/PLM for resolution.
- Good automation skills to come up with tools which will help in collecting required information from Customer site with mínimal down-time.
- Strong written and oral communication skills. Good communication is a must for this role both at a high-end technical level (general product overview) down to deep dive root cause type analysis.
- Should be able to work independently and be able to work with a globally distributed team (Occasional weekend support and extra hours needed).

Experience in below:

- Linux navigation skills with some shell scripting is mandatory.
- Strong Network Troubleshooting experience.
- Knowledge of the Network Management solutions/Systems.
- Languages: JAVA, Python, Shell Scripting.
- Database(s): PostgreSQL, Neo4j, Mysql
- Knowledge of SQL an advantage
- Knowledge on SNMP, Syslog, ICMP, SSH recommened
- Ability and experience in working with Traffic - Netflow/Sflow/Cflow.
- Experience in using monitoring tools like Nagios, Grafana etc helpful.
- Deployment environment: Docker, microservices.
- Deployment experience in cloud based environment AWS/Azure is a plus
- Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other)

**Education & Experience**:

- Bachelor’s degree in related field from a college or university with 3+ years related experience (or Master with 3+ years).
- Preferably of 3+ years’ experience supporting software solutions
- Preferably has experience in a technical support role with an equipment vendor in the Telco industry

**Salary**:

- 38,000.00-£65,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Unlimited paid holidays
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application question(s):

- Do you require visa sponsorship as this is not something we can provide?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London, EC2A 3NG

  • Advanced Technical Support Lead

    7 days ago

    London, United Kingdom Ciena Full time

    This is a post-sales technical role with focus on assisting customer use the product as well as handle customer tickets/cases open for Blue Planet product/portfolio. The team provides technical support, delivers hands on product evaluation to customers and works with customer for technical assistance pre-sales. **Duties & Responsibilities**: - Prime Ciena...

  • Application Support Specialist

    2 months ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Reporting to : Hugo Martins, Engineering Manager The payments market is the...

  • Application Support Specialist

    1 month ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Reporting to : Hugo Martins, Engineering Manager The payments market is the...

  • Application Support Specialist

    3 weeks ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Reporting to : Hugo Martins, Engineering Manager The payments market is the...

  • Application Support Specialist

    3 weeks ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Reporting to : Hugo Martins, Engineering Manager The payments market is the...

  • Application Support Specialist

    4 weeks ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Reporting to : Hugo Martins, Engineering Manager The payments market is the most...

  • Application Support Specialist

    3 weeks ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Reporting to : Hugo Martins, Engineering Manager The payments market is the most...

  • Application Support Specialist

    1 month ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Location: London Reporting to : Hugo Martins, Engineering Manager The payments...

  • Application Support Specialist

    1 month ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Location: London Reporting to : Hugo Martins, Engineering Manager The payments...

  • Application Support Specialist

    3 weeks ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Location: London Reporting to : Hugo Martins, Engineering Manager The payments...

  • Application Support Specialist

    3 weeks ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Location: London Reporting to : Hugo Martins, Engineering Manager The...

  • Application Support Specialist

    4 weeks ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Location: London Reporting to : Hugo Martins, Engineering Manager The...

  • Application Support Specialist

    3 weeks ago

    London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Location: London Reporting to : Hugo Martins, Engineering Manager The payments...

  • Application Support Specialist

    5 days ago

    London, Greater London, United Kingdom Planet Paymet Full time

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations London - UK time type Full time posted on Posted 4 Days Ago job requisition id JR07224 Role : Application Support Engineer Function: Product & Technology Location: London Reporting to : Hugo Martins, Engineering Manager The payments...

  • Blue Yonder WMS Technical Lead

    2 weeks ago

    London, United Kingdom Focus Cloud Limited Full time

    Position: Blue Yonder WMS Technical Lead Employment Type: Contract Duration: 6 months Location: United Kingdom Language: English As a Specialist with Blue Yonder experience, you will be a key player in designing and implementing warehouse management solutions that drive efficiency, improve operations, and enhance our supply chain...

  • Blue Yonder WMS Technical Lead

    2 weeks ago

    London, United Kingdom Focus Cloud Limited Full time

    Position: Blue Yonder WMS Technical Lead Employment Type: Contract Duration: 6 months Location: United Kingdom Language: English As a Specialist with Blue Yonder experience, you will be a key player in designing and implementing warehouse management solutions that drive efficiency, improve operations, and enhance our supply chain processes....

  • Blue Yonder WMS Technical Lead

    2 weeks ago

    London, United Kingdom Focus Cloud Limited Full time

    Position: Blue Yonder WMS Technical Lead Employment Type: Contract Duration: 6 months Location: United Kingdom Language: English As a Specialist with Blue Yonder experience, you will be a key player in designing and implementing warehouse management solutions that drive efficiency, improve operations, and enhance our supply chain...

  • Blue Yonder WMS Technical Lead

    5 days ago

    London, Greater London, United Kingdom Focus Cloud Limited Full time

    Job DescriptionPosition: Blue Yonder WMS Technical Lead Employment Type: ContractDuration: 6 monthsLocation: United KingdomLanguage: English As a Specialist with Blue Yonder experience, you will be a key player in designing and implementing warehouse management solutions that drive efficiency, improve operations, and enhance our supply chain processes. Your...

  • Blue Yonder WMS Technical Lead

    5 days ago

    London, Greater London, United Kingdom Focus Cloud Limited Full time

    Position: Blue Yonder WMS Technical Lead Employment Type: Contract Duration: 6 months Location: United Kingdom Language: English As a Specialist with Blue Yonder experience, you will be a key player in designing and implementing warehouse management solutions that drive efficiency, improve operations, and enhance our supply chain processes....

  • Technical Consultant

    1 month ago

    London, United Kingdom Advanced Resource Managers Ltd Full time

    An opportunity to join our leading blue chip IT consultancy client within their Technical Consultancy practice has come up, this role will be WFH with occasional travel to customer sites across the UK and our client's HQ in Central London SE1.The Technical Consultant, undertakes technical delivery tasks contributing to the wider goals and outcomes of a...