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Head of Operations

4 months ago

Aldershot, United Kingdom Shield Security Services Ltd Full time

**Job details: Head of Operations**

Shield Security Services limited is an established security company, based in Aldershot, Hampshire, one of the highest scoring companies in the government security authority “approved contractor scheme” We are seeking an experienced, quality, energetic and flexible Head of Operations to join our senior management team.

**Salary**

From £40- 50,000 a year dependant on experience and qualification

**Job type**

Full-time

**Qualifications**
- Protracted senior management experience of Security Guarding operations (including Key holding Response, Mobile security Services, Management of 24/7 control centre)
- SIA Licenced (SG or DS)

**Full Job Description**
- We are looking for an experienced Head of Operations to oversee the provision of security operations and provide strategic leadership to the operational team and site-based staff.
- Responsibilities include developing and implementing strategic plans and company policies, maintaining an open dialogue with clients, staff and other stakeholders, and driving organisational success.
- To be successful you should be able to manage and advance a business's operational strategic operational objectives. Ultimately, an outstanding Head of Operations is an exceptional leader, drives a company's strategic visions, and is adept at crisis management.

**Strategic managerial Responsibilities**:

- Developing and executing operations strategies to achieve short and long-term goals.
- Reporting to the MD, providing market insights and strategic advice.
- Developing and implementing operational strategies to improve cost-efficiency.
- Maintaining positive and trust-based relations with the MD, operational team members, Clients and other stakeholders.
- Overseeing the company's business operations, financial performance, investments, and ventures.
- Supervising, guiding, and delegating operational team in their duties.
- Ensuring company policies and legal guidelines are clearly communicated.
- Assessing, managing, and resolving problematic developments and situations.
- Building and enhancing the company's client relationship’s

**Tasks**:

- Overall responsibility to MD for company operation - Service delivery
- Personnel management to operational team (Admin, Control and Guarding and Mobile services) and site-based staff.
- Participation in new business prospecting scheme
- Key contract Management (client relationship)
- Operational compliance to British Standards BS7499, 7984 7858 etc.
- Health & safety of all operational personnel
- Incident and complaint report management
- This list is not exhaustive, this is a very much hand on role you will be required to carry out other tasks, as required in support of the company’s activities

**Requirements**:

- Qualification in security industry leadership or management skills.
- Excellent English written and oral communication skills
- Extensive experience as a Head of Operations or in a similar role.
- Excellent communication, negotiation, and presentation skills.
- Strong analytical, critical thinking, and problem-solving skills.
- Able to excel in high-pressure situations.
- Excellent organizational and leadership skills.
- Proficient in Microsoft Office.
- Proficient in in the use of security industry software to manage, time and attendance, lone worker safety, patrol management, incident reporting etc.

**Schedule**:
Monday to Friday 0800-1700 and at other such times as required by the business in support of 24/7 operational activity. Participation in company duty manager scheme

**Experience**:
Security Industry Management: 5 years (required)

**Location**:
Located with 30-minute (reasonable commuting distance) company head offices based in Aldershot GU12 4LR.

**Job Types**: Full-time, Permanent

**Salary**: £40,000.00-£50,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Aldershot: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 3 years (required)

Work Location: In person

Reference ID: Head of Operations