Medical Receptionist

Work flexibly to ensure the continued efficient running of the administrative office and the wider practice. To act as a first point of contact for patients and visitors to the practice. To provide a high level of customer care to patients and all visitors to the practice. To ensure that patient confidentiality is observed and maintained at all times.

To make and serve refreshments, keeping the kitchen to a reasonable standard of cleanliness General Attend regular staff meetings Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues Contribute to the effectiveness of the team and make suggestions on ways to improve and enhance the teams performance Ensure compliance with the requirements of the Data Protection Act 2018 and Caldicott principles at all times Ensure awareness of the requirements of the Care Quality Commission essential standards for primary care Participate in the practices staff appraisal scheme and take responsibility for own development, learning and performance Attend any internal or external training events which are deemed to be appropriate to the job role Assist the practice as necessary to achieve corporate objectives Assist in promoting and maintaining their own and others health, safety and security as defined in the practice policies on Health & Safety and Security Communication The post-holder should recognise the importance of effective communication within the team and strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples need for alternative methods of communication and respond accordingly.